Emily Vera
Tuscaloosa ,AL
Summary
Customer service specialist with a strong background, empathetic and patient support. Bilingual in Spanish, facilitating clear communication with a wide range of customers. Recognized for problem-solving skills and dedication to improving client experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
La Casa Crimson
Brookwood, United States
07.2022 - 2025
- Company Overview: A restaurant known for its vibrant and authentic Mexican food. Aims to provide a warm and welcoming atmosphere, a great spot for family dinners.
- Greeted and seated guests in a friendly and efficient manner.
- Managed reservations and walk-in guests to optimize seating capacity.
- Assisted with maintaining cleanliness and organization of the dining area.
- Provided excellent customer service to ensure a positive dining.
- Contact: Refugio Alvarado (205) 242 7632
Sales Associate
Cricket Wireless
Tuscaloosa, United States
08.2024 - 11.2024
- Company Overview: Cricket Wireless LLC is an American prepaid wireless service provider, wholly-owned by AT&T.
- Assisted customers with product selection and provided detailed product information.
- Managed cash register operations, including handling cash, credit, and debit transactions.
- Maintained store appearance by organizing merchandise and restocking shelves.
- Contact: Balsam AKhras Balsam.akhras@phonecityllc.com
Education
Business Management
Shelton State Community College
Tuscaloosa, ALHigh School Diploma -
Brookwood Highschool
Brookwood, AL05-2025
Skills
Fluent Spanish
Fluent English
Strong communication interpersonal skills
Excellent customer service abilities
Ability to multitask
Proficient in Microsoft Office Suite
Customer service
Sales techniques
Cash handling
Inventory management
Time management
Effective communication
Effective customer upselling
Table bussing
Positive and professional
Strong interpersonal skills
Certification
- ACT WorkKeys NCRC, ACT WorkKeys National Career Readiness Certificate at the BRONZE level, 08/2023
- Short-Term Business Office Management & Technology Office Application Specialist Certificate, 08/2023
Hobbies and Interests
- Meditation
- Customer service
- Business
- Technology
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Education
true
Timeline
Sales Associate
Cricket Wireless
08.2024 - 11.2024
Hostess
La Casa Crimson
07.2022 - 2025
Business Management
Shelton State Community College
High School Diploma -
Brookwood Highschool