Katie Lessmann
Technical Product Manager
Litchfield,NH
Summary
Experienced Product Manager with a detail-oriented and thoughtful approach to understanding business needs and industry trends, defining requirements, and working with team members to bring to life high-quality products for customers. Relationship-builder and problem-solver with in-depth understanding of CRM and HRIS technologies. Ready to offer 8+ years of experience and take on a dynamic new position.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Managing Product Owner
Southern New Hampshire University
Manchester, NH
08.2021 - Current
- Serve as Technical Product Manager for web experiences and communication channels throughout the learner lifecycle, enabled by the Salesforce CRM platform.
- Evaluate and define business opportunities through customer research, market analysis, and tech landscape assessment.
- Establish and foster relationships with key stakeholders to understand their needs and pain points.
- Develop and convey vision and roadmap.
- Maintain product roadmap, comprised of work to continuously improve and streamline the employee and manager experience across the life cycle.
- Lead cross-functional teams, including business analysts, developers, architects, to ensure requirements are fully understood and that what is delivered meets expectations.
Technical Project Manager
Southern New Hampshire University
Manchester, NH
02.2019 - 08.2021
- Own and manage the lifecycle of projects from kick off to project completion.
- Establish and foster relationships with key stakeholders to understand their needs.
- Engage with team members to ensure that the project is addressing business objectives and all project milestones are adhering to project timeline.
- Track progress, resolve dependencies, evaluate risks and communicate status to project stakeholders.
- Empower project teams for technical development in Agile environment.
- Support teams, including training and marketing, in identifying, developing, and reviewing content and/or training needed to enable success.
Director, HR Operational Services
Southern New Hampshire University
Manchester, NH
11.2015 - 02.2019
- Serve as Technical Product Manager for products across the employee lifecycle, enabled by the Workday platform.
- Evaluate and define business opportunities through customer research, market analysis, and tech landscape assessment.
- Establish and foster relationships with key stakeholders to understand their needs and pain points.
- Develop and convey vision and roadmap.
- Maintain product roadmap, comprised of work to continuously improve and streamline the employee and manager experience across the life cycle.
- Lead cross-functional teams, including business analysts, developers, architects, to ensure requirements are fully understood and that what is delivered meets expectations.
- Foster a culture of continuous improvement, ensuring efficient and consistent employee experience.
Business Analyst
Southern New Hampshire University
Manchester, NH
06.2013 - 10.2015
- Gather, understand, and define business requirements.
- Develop user stories and to-be process flows to support the design and development of solutions.
- Work collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.
- Collaborate with developers to test and verify that solutions will meet the business requirements.
- Lead and/or participate in key meetings including requirement sessions, design sessions, demos, user acceptance testing, and end user training.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Arts - Business
University of New Hampshire
Skills
Prioritization and road map planning
Agile frameworks
Emotional intelligence (EQ)
Product management
Communication
Project management
Negotiation
Research
Certification
Certified Scrum Product Owner (CSPO) - Scrum Alliance
Timeline
Managing Product Owner
Southern New Hampshire University
08.2021 - Current
Technical Project Manager
Southern New Hampshire University
02.2019 - 08.2021
Director, HR Operational Services
Southern New Hampshire University
11.2015 - 02.2019
Business Analyst
Southern New Hampshire University
06.2013 - 10.2015
Master of Science - Organizational Leadership
Southern New Hampshire University
Bachelor of Arts - Business
University of New Hampshire