Katie Messer
Cañon City,CO
Summary
Healthcare Administrator proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RN Travel Nurse
Excite Health Partners
12.2021 - Current
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
RN, Clinical Coordinator
St. Mary Corwin Medical Center, Centura Health
Pueblo, CO
08.2020 - 11.2021
- Responding appropriately to emergent situations
- Identifying patient care priorities.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Supervised and managed daily activities of clinical team consisting of physicians, nurses and support staff.
- Facilitate hiring of qualified Emergency Department personnel by interview applicants and making recommendations for employment.
Director of Nurses
Wellpath, El Paso County Criminal Justice Center
05.2020 - 10.2020
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Identified department issues to recommend corrective actions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established new policies and updated existing policies to improve standard of care for patients.
Assistant Nurse Manager
Centura Health, St. Thomas More
01.2018 - 04.2020
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Verified facility remained up-to-date and compliant with laws and regulations.
- Communicated with members of medical staff and department heads during weekly update meetings.
- Streamlined steps in rapid response situations by prioritizing and delegating tasks.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Fostered improvement in staff development, personnel training and standards of patient care.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Worked at least 28 hours per month as floor nurse to maintain clinical proficiency.
- Managed 30 nurses and nursing activities in 18-bed Emergency Department by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Flight Nurse
TravelAire Aeromedical Services
01.2015 - 01.2018
- Working one on one with nurse paramedic team, assessing and treating care needs while at altitude
- Knowledgeable about FAA standards and in-flight care
- Problem solving and management treatment for emergent, acute and subacute symptoms
- Competency with acute patients included knowledge of IV drip medications and effects, ventilator administration and support, and emergent management of the critical patient.
- Performed wide range of specialized functions and complex assessments, diagnoses, therapies and emergency treatment of patients transported by fixed-wing aircraft.
- Planned, organized and positioned equipment and supplies for use in emergency conditions before, during and after transport.
Charge Nurse
Centura Health, St. Thomas More
01.2012 - 01.2018
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Supervised and managed daily scheduling, tasking and administration.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Monitored nursing care, patient assessment processes and treatment implementations.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
Registered Nurse, Emergency Department
Parkview Medical Center
01.2011 - 01.2012
- Built rapport with patients and family members to deliver exceptional care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed patient assessments and adjusted care plans accordingly.
Education
Doctor of Nursing Practice / MSN - Emergency Medicine
University of South Alabama
Mobile, AL05.2025
Bachelor of Science - Nursing
Western Governors University, Pueblo Community College
Salt Lake City, UT12.2020
Associate of Science - Nursing
Pueblo Community College
Canon City, CO05.2011
Skills
- Risk Management
- Critical Thinking
- Verbal and Written Communication
- Employee Performance Evaluations
- Policy and Program Development
- Data Analysis
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Employee Training Program
- Problem Resolution
- Clinical Staff Management
- Organizational Goal Development
Affiliations
CEN, ACLS-I, TNCC, PALS, NRP, NIHSS, PICC, BLS
Additional Information
- Awards , Nurse of the year 2017 – Centura Health, STM
Certification
CEN, ACLS, PALS, TNCC, BLS, NIHSS, NRP, NIMS, PICC
Timeline
RN Travel Nurse
Excite Health Partners
12.2021 - Current
RN, Clinical Coordinator
St. Mary Corwin Medical Center, Centura Health
08.2020 - 11.2021
Director of Nurses
Wellpath, El Paso County Criminal Justice Center
05.2020 - 10.2020
Assistant Nurse Manager
Centura Health, St. Thomas More
01.2018 - 04.2020
Flight Nurse
TravelAire Aeromedical Services
01.2015 - 01.2018
Charge Nurse
Centura Health, St. Thomas More
01.2012 - 01.2018
Registered Nurse, Emergency Department
Parkview Medical Center
01.2011 - 01.2012
Doctor of Nursing Practice / MSN - Emergency Medicine
University of South Alabama
Bachelor of Science - Nursing
Western Governors University, Pueblo Community College
Associate of Science - Nursing
Pueblo Community College