Dawn Watson
Fort Collins,CO
Summary
Results-driven Regional Vice President at Primerica with expertise in portfolio development and a proven track record in enhancing customer service and staff development. Registered Nurse with extensive clinical experience in Home Health, Hospice, Long Term Care, and Care Management. Committed to delivering exceptional patient care through proactive and organized approaches.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
RN Travel Nurse
Core Medical Group
Manchester, NH
03.2017 - Current
- Instructed individuals and families on health education, disease prevention, and chronic disease management.
- Educated patients/families and staff in health improvement programs for home health, hospice, and long-term care settings.
- Monitored patient care aspects, focusing on diet and physical activity.
- Coordinated with healthcare team members to assess and implement patient care plans.
Regional Vice President
Primerica
Cheyenne, Wyoming
03.2012 - Current
- Designed training programs that increased agent performance and product knowledge.
- Crafted tailored financial plans based on comprehensive client assessments.
- Provided education on diverse financial products to facilitate informed client choices.
- Worked alongside team members to enhance service delivery and elevate client experience.
- Ensured compliance with industry regulations and internal policies in transaction processing.
- Articulated advantages and disadvantages of financial options to boost customer contentment.
- Regularly monitored client portfolios for alignment with established financial goals.
- Cultivated new business relationships through networking and referrals from satisfied clients.
Triage
Comprehensive Home Care
West Palm Beach, FL
11.2010 - 03.2014
- Directed activities of nursing and therapy staff to optimize patient care delivery.
- Assigned work schedules based on service requirements to ensure timely operations.
- Responded to patient inquiries, assessing needs and providing appropriate assistance.
- Collaborated with healthcare team to evaluate patient conditions and implement effective interventions.
- Processed referrals efficiently while delivering exceptional customer service to stakeholders.
- Documented patient information accurately in EMR system following Medicare guidelines.
RN Care Manager
Circle of Life Management
Lake Worth, FL
02.2007 - 11.2010
- Coordinated holistic care to enhance quality of life for clients.
- Developed and implemented medical programs promoting rehabilitation and independent health.
- Created individualized care plans for clients and families, performing in-home assessments.
- Directed recruitment, hiring, and training processes for personnel.
- Established staff schedules and assignments based on workload and availability.
Private Division Director
Recovery Home Care
West Palm Beach, FL
01.2004 - 02.2007
- Planned, administered, and controlled budgets for contracts, equipment, and supplies.
- Coordinated operations of supportive services department to enhance efficiency.
- Monitored multiple facility locations to maintain safety and security for staff and customers.
- Supervised personnel in alignment with ethical guidelines and quality care standards.
- Prepared and reviewed operational reports and schedules to ensure accuracy.
- Hired, trained, and terminated healthcare staff and administrative personnel as necessary.
RN Triage On Call Baylor
Hospice of Palm Beach County
West Palm Beach, FL
09.2001 - 01.2004
- Answered telephones, providing information to callers and triaging per Hospice protocol.
- Scheduled in-home services for patients, ensuring effective symptom management and comfort.
- Documented patient interactions in EMR following Medicare guidelines.
- Collaborated with team members to ensure seamless patient care and positive outcomes.
Education
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FLSkills
- Customer service orientation
- Critical thinking
- Judgment and decision-making
- Complex problem solving
- Time management
- Human resources management
- Client portfolio management
- Risk assessment
- Regulatory compliance
- Customer relationship management
- Effective communication
- Detail orientation
Certification
Registered Nurse in Colorado with Compact designation
Accomplishments
Phi Theta Kappa
References
References available upon request.
Timeline
RN Travel Nurse
Core Medical Group
03.2017 - Current
Regional Vice President
Primerica
03.2012 - Current
Triage
Comprehensive Home Care
11.2010 - 03.2014
RN Care Manager
Circle of Life Management
02.2007 - 11.2010
Private Division Director
Recovery Home Care
01.2004 - 02.2007
RN Triage On Call Baylor
Hospice of Palm Beach County
09.2001 - 01.2004
Associate of Science - Nursing
Palm Beach State College