Tatiana Sandifer
West Palm Beach,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
NYU LANGONE
Patient Access Services
Boynton Beach, FL
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Elc of Palm Beach
Boynton Beach, FL
09.2022 - 07.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Collections Specialist
Palm beach health department
West Palm Beach, FL
10.2021 - 07.2022
- Demonstrated ability to work independently
- Effective listening skills with high level of empathy
- Effective verbal communication skills, including grammar and tone
- Ability to probe and correctly identify customer needs/concerns
- Participated in ongoing training and compliance activities.
- Implemented strategies to take advantage of new opportunities.
- Exercised versatility in fast-paced, agile work environments.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
Dispatching
NSD Inc
West Palm Beach, FL
05.2019 - 09.2020
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
- Using telephones, two-way radios or text messages to contact employees or emergency personnel
- Matched bills of lading and reconciled quantities to verify items shipped.
- Tracked changes in computer system to keep records current and accurate.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Scheduled loads according to priority and available equipment.
- Managed daily delivery and work schedules to maximize coverage.
Teller Service Representative
TD Bank
West Palm Beach, FL
07.2017 - 05.2019
- Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues
- Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed and Refers Customer disputes to research area.
- Reported daily averages and shortages to operations department.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Trained employees on cash drawer operation.
- Verified amounts and integrity of every check or funds transfer.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Cashier
Walmart
West Palm Beach, FL
05.2014 - 07.2017
- Responsibilities include cash handling
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Used suggestive selling techniques to promote add-on sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High school diploma -
Palm Beach Lakes High School
West Palm Beach, FL05.2017
Skills
- Skills:
- Active listening, Communication, Computer skills, Customer service,
- Interpersonal skills, Leadership, Problem-solving and Time management
- EXCEL POWERPOINT AND ACCESS
- Typing
- Credit Card Payment Processing
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Service
- Data Entry
- Call Center Operations
- Microsoft Office Expertise
- Quality Control
- Medical Billing
- Updating Medical Records
Timeline
NYU LANGONE
Patient Access Services
08.2023 - Current
Customer Service Representative
Elc of Palm Beach
09.2022 - 07.2023
Collections Specialist
Palm beach health department
10.2021 - 07.2022
Dispatching
NSD Inc
05.2019 - 09.2020
Teller Service Representative
TD Bank
07.2017 - 05.2019
Cashier
Walmart
05.2014 - 07.2017
High school diploma -
Palm Beach Lakes High School