Jovan Rivera
Secretary I/ Intake
The Bronx,NY
1
Certification
9
years of professional experience
Driven professional Police Communications Technician highly knowledgeable and skilled at providing excellent customer service. Adept at effectively communicating, coordinating, and collaborating with civilians in order to meet aggressive goals. Seeking a challenging and rewarding career opportunity where my skills will be maximized, and my professional development encouraged.
Work History
NYU Langone
4 Months- Provide professional front-desk and administrative support in a fast-paced healthcare environment.
- Greet and assist patients, answer incoming calls, take accurate messages, and direct inquiries to the appropriate staff.
- Schedule, confirm, reschedule, and coordinate patient appointments, procedures, and provider calendars.
- Obtain and accurately update patient demographic, insurance, referral, and authorization information.
- Enter, scan, upload, and maintain patient documents and information in electronic medical records (EMR/Epic) while maintaining strict confidentiality and HIPAA compliance.
- Manage incoming and outgoing phone calls, faxes, mail, electronic messages, and provider communications in a timely manner.
- Review and route patient messages, appointment requests, referrals, and other administrative communications to the appropriate provider or department.
- Assist patients with non-clinical questions, appointment instructions, forms, and general office procedures while escalating clinical concerns appropriately.
- Process referrals, authorizations, medical records requests, forms, and other documentation accurately and efficiently.
- Maintain organized electronic and paper files and ensure documents are complete, accurate, and properly routed.
- Collaborate effectively with physicians, nurses, clinical staff, patients, and other departments to support efficient patient care and a positive patient experience.
- Prioritize multiple responsibilities in a high-volume environment while meeting deadlines and maintaining accuracy.
- Demonstrate strong verbal, written, interpersonal, organizational, customer service, and computer skills.
- Utilize Microsoft Office and computer-based scheduling, database, and administrative systems to support daily operations.
Police Communications Technician
7 Years 6 Months- Utilizes active listening and effective questioning to obtain critical information from callers to initiate emergency assistance.
- Reviews, research, and responds to pictures, videos and listened to audio attachments sent via Text to 911 regarding emergencies.
- Performs clerical, administrative, and other duties as appropriate.
- Successfully and accurately manages technical communication equipment to respond to urgent requests and reports from police officers, medical dispatch, and various fire departments.
- Appropriately and methodically routes calls to police officers, fire departments, and ambulance services to meet specific and individualized caller needs on an ongoing basis in crisis-driven environment.
Caseworker/Transition Specialist
1 Year 1 Month- Provides casework contact and visits as clinically indicated, per agency and ACS guidelines.
- Made and monitored referrals that will assist the child and family to best meet their needs, address treatment goals, and requirements of ACS and the courts.
- Completed necessary documentation and correspondence for agency, courts, ACS, and referrals in a timely manner.
- Maintained child and foster parent files as per agency and ACS guidelines.
- Assumed backup coverage as assigned.
- Attended court hearings for assigned cases as required.
- Assured compliance of foster parents with certification requirements.
- Attended and actively participated in Team Meetings, individual supervision and Unit meetings, as scheduled.
- Consistently supervised youth within established guidelines and expectations, daily (e.g.: eyes on, assigned staff, 15-minute checks, etc.)
- Completed mandated training and program specific trainings, as required.
- Completed daily documentation in a timely manner and in line with established guidelines and/or mandates. (e.g.: Communication Log, Notes, Milk Sheets, etc.)
- Handled and reported all untoward incidents in accordance with agency policy, training, Statute 323 guidelines and other OCFS and ACS regulations.
- Utilized and implemented behavior management techniques as per Cornell TCI, CVOT, and agency policy & procedures.
Education
Bachelor of Science (BS) - Criminal Justice
- President’s Honors
- GPA: 3.5
Skills
Customer Service
Effective communication
Accuracy and attention to details
Organization and prioritization
Problem solving
Excellent Time Management
Positive Attitude
Visio & Salesforce
CRIMS
ADP system
Interests
Traveling
Cooking
Entrepreneurship
Professional Development
Reading
Networking
Certification
CPR
Timeline
NYU Langone
Secretary I/ Intake
04.2026 - CurrentRead More
Police Communications Technician
NYPD
10.2018 - 04.2026Read More
Caseworker/Transition Specialist
Children’s Village
09.2017 - 10.2018Read More
SUNY Canton
Bachelor of Science (BS) from Criminal Justice
Read More