Nicholas Iacovelli

-Perform frame up custom builds on all categories of bicycle.

-Address and service walk-in repairs

-Complete scheduled service tickets in an efficient and competent manner.

-Work alongside service manager to maximize department efficiency, keeping tools and consumables well stocked and organized, processing warranty items and performing warranty service.

-Assisting service staff in troubleshooting and diagnosing high level mechanical problems.

-Perform periodic maintenance on suspension systems.

-Perform custom wheel builds.

-Completed Specialized Dynamic Tuning and Suspension Service course, February 2018.

-Completed Specialized Turbo Sport Service Course, November 2021.

-Work with service staff to implement 24 hr turnaround time ofor repairs.

- Process warranties

- Evaluate walk-in repairs, write and schedule service tickets.

-Ensure service staff has needed tools and materials to work efficiently.

-Work alongside sales staff to ensure sold bikes are ready for customer pickup.

-Provide an excellent experience start to finish, by understanding customers' needs and guiding them through the repair/service experiance.

-Responsible for day to day showroom operations- building and shipping bikes, maintaining an orderly sales floor, fulfilling shop orders.

-Performed warranty tech support

-Compilied component orders to complete assembly of bicycle model runs.

-Inside sales, providing support to nation-wide dealer network.