Sarah Allen
San Antonio,TX
Summary
Successful at developing and improving training and development programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
SeaWorld Parks & Entertainment, Inc.
San Antonio, TX
06.2011 - Current
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored daily operation and managed logistics functions for company.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Trained and guided team members to maintain high productivity and performance metrics.
Training Specialist
Santikos Entertainment
SAN ANTONIO, TX
12.2014 - 10.2016
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.
Education
Bachelor of Arts - Sociology
The University of Texas At San Antonio
San Antonio, TX05.2020
Skills
- Originality and Creativity
- Performance Assessment
- Financial Statement Review
- Labor Monitoring
- Problem Anticipation and Resolution
- Training Management
Timeline
Training Specialist
Santikos Entertainment
12.2014 - 10.2016
Operations Supervisor
SeaWorld Parks & Entertainment, Inc.
06.2011 - Current
Bachelor of Arts - Sociology
The University of Texas At San Antonio