Marco Rigau
Alhambra,CA
Summary
Seasoned attorney with a history of exceeding company goals utilizing consistent and organized practices. Skilled claims manager adept in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Manager
California Rent-A-Car
Culver City, CA
01.2018 - Current
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Directed and coordinated various investigations conducted by field investigation team.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Gathered sensitive information to update customer profiles and help with appeals process.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Monitored [Number]-clients caseload for each quarter.
Owner
3 Coffee L.A.
Alhambra, CA
01.2013 - Current
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned branding initiatives and sales strategies with client goals.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
In-House Counsel
EWG Water LLP;
San Diego, CA
01.2011 - 01.2013
- Counseled staff on complex legal issues and provided guidance towards resolution.
- Conducted research and analysis of specific legal questions and advised business on variety of legal areas.
- Oversaw reduction-in-force procedures and checked both company and employee compliance with contracts, federal labor laws and state regulations.
- Crafted and distributed employee contracts, handled obtaining signatures and followed up with adherence to agreements.
- Collaborated and led general counsel initiatives to support business issues and strategic objectives.
- Assessed claims filed against or on behalf of company and worked with outside counsel and management to define and implement strategy.
- Analyzed and drafted reports on ethical and financial practices and reported findings and discrepancies directly to CLO.
- Apprised clients of potential risks and costs associated with each course of action.
- Drafted demurrers and replied to oppositions.
Education
J.D. - International Commerical Transactions
University of Michigan Law School
Michigan2006
Skills
- Policy investigations
- Personal, casualty and property loss
- Accident scene investigations
- Valuation knowledge
- Case interpretation
- Corporate transactions
- Arbitration and litigation
- Mediation
- Dispute arbitration
- Corporate and business legal issues
- Corporate law
- Settlement Negotiation
- Legal writing
- Oral debate
- Case analysis
- Negotiation
- Strategic planning
- Customer Relations
- Business administration
- Customer Service Management
- Team Leadership
- Sales Tracking
- Focus and Follow-Through
- Decision Making
- Verbal and Written Communication
- Goal Setting
- Problem Anticipation and Resolution
- Program Optimization
- Policy Development and Enforcement
- Market and Competitor Research
Certification
Member of the Pennsylvania and California Bar Associate in General Insurance (AINS),
2019 The Institutes Associate in Claims (AIC),
2019 The Institutes Associate in Risk Management (ARM),
The Institutes Certificate in Database Management,
2017 (UCLA Extension)
Timeline
Claims Manager
California Rent-A-Car
01.2018 - Current
Owner
3 Coffee L.A.
01.2013 - Current
In-House Counsel
EWG Water LLP;
01.2011 - 01.2013
J.D. - International Commerical Transactions
University of Michigan Law School
Similar Profiles
Eli RashidovEli Rashidov
Corporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent CarCorporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent Car
Gerald SneedGerald Sneed
Senior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-CarSenior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-Car
Heena KouserHeena Kouser
Accountant Admin at German Rent a Car & Prestige Car ServicesAccountant Admin at German Rent a Car & Prestige Car Services