Hi, I’m
GLORY RODRIGUEZ
Executive Assistant & Corporate Claims Manager
Orlando,FL
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Dedicated Executive Assistant & Corporate Claims Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
years of professional experience
3
years of post-secondary education
5
Certifications
1
Language
Work History
Owens Realty Services
Claims Manager
05.2015 - Current
Job overview
- Developed better safety practices and procedures
- Claims investigation, reporting and closing
- Attend and respond to all WC claims
- Scheduling narrative reports to attorney’s
- Employee terminations, new hires documentation and onboarding
- Claims reporting and mediations
- General Liability claims
- Medical billing and coding
- Human Resources
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Collected and tracked evidence in support of legal processes.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Managed and reviewed filing and office systems.
Elite Health and Rehabilitation LLC
Office Manager
09.2009 - 12.2014
Job overview
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reviewed medical testing requests to determine validity of diagnostic testing requests.
- Reviewed patient allergies, problems, medications and immunization statuses.
Education
Florida Technical CollegeFlorida City, FL
from Business Administration
01.2021 - Current
South CollegeKnoxville Texas
Associate of Science from Science
07.2017 - 10.2018
USFFlorida
No Degree from OSHA
06.2018 - 06.2018
Skills
Certified Notary Services
Strategic planning
Filing and data archiving
Staff Management
Report analysis
Budgeting
Office administration
Financial services
Travel accommodations
Report Development
Schedule & calendar planning
Policy investigations
Accident scene investigations
Personal, casualty and property loss
Claims investigation and research
Claims analysis
Insurance policy review
Familiar with fraud statutes
Claims
Underwriting knowledge
Microsoft Office Suite
Interior water damage background
Damage itemization
Risk management
Accomplishments
- Successfully develop, research and monitor claims at Executive level
- Established and integrate claims within the divisions to create a standard reporting protocol
- Created a Safety conscious mentality within the team resulting in 80% reduction in claims andsafety concerns
- Monitor closely all account needs to establish the root of the claims and concerns to develop astrategic plan of action within the organization to reduce cost and claims through WC
- Provided company with enough feedback, analyzes and documentation to team with allmembers of the importance of a safety environment, resulting in reduction of liability claims
- Observing the prevention culture and monitoring possible situations of high risk whileinvolving all divisions on the initiative moving every head department on reduction of claims
- Analyzed and rewrote procedures/trainings to improve efficiency, compliance, andproductivity.
Additional Information
- AWARDS: , May 2017-Rising Star Award May 2020- Super Star Award June-2020-Quality Service Award May-2021- 5 years Anniversary Award
Certification
OSHA
Timeline
ISSA Cleaning Services
12-2021
Florida Technical College
from Business Administration
01.2021 - Current
GBAC /Sars COV/COVID 19
10-2020
USF
No Degree from OSHA
06.2018 - 06.2018
OSHA
06-2018
EHS - Environmental Health and Safety Professional
06-2018
Certified Notary Services
08-2017
South College
Associate of Science from Science
07.2017 - 10.2018
Claims Manager
Owens Realty Services
05.2015 - Current
Office Manager
Elite Health and Rehabilitation LLC
09.2009 - 12.2014