Jillian Ramos
Miami,FL
Summary
I have consistently excelled in roles that demand exceptional customer service and effective time management, ensuring the success of every event. My strong management and team-building abilities allow me to mentor and guide staff, adapt to evolving requirements, and cultivate a collaborative, efficient work environment. I bring organizational proficiency and exceptional interpersonal skills to effectively navigate high-pressure situations and deliver seamless, top-quality service.
Overview
8
8
years of professional experience
Work History
Catering Server
Geronimo Event Staffing
08.2021 - 12.2024
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.
- Helped organize and manage successful events with attendance of over hundreds of people.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Lead Banquet Server
The Inn At New Hyde Park
01.2018 - 03.2020
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Demonstrated exceptional teamwork by collaborating with fellow servers and other workers to maintain a smooth flow of service during events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Banquet Server
The Inn at New Hyde Park
06.2017 - 03.2020
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper arrangements for seamless guest experience.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Assisted with dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor Of Urban And Regional Planning - Urban Planning
Florida Atlantic University
Boca Raton, FLSkills
- Leadership
- Sales experience
- Event planning
- Customer service
- Time management
- Problem-solving
Languages
Spanish
Timeline
Catering Server
Geronimo Event Staffing
08.2021 - 12.2024
Lead Banquet Server
The Inn At New Hyde Park
01.2018 - 03.2020
Banquet Server
The Inn at New Hyde Park
06.2017 - 03.2020
Bachelor Of Urban And Regional Planning - Urban Planning
Florida Atlantic University
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