Jillian Ramos
Miami,FL
Summary
I have consistently excelled in roles that demand exceptional customer service and effective time management, ensuring the success of every event. My strong management and team-building abilities allow me to mentor and guide staff, adapt to evolving requirements, and cultivate a collaborative, efficient work environment. I bring organizational proficiency and exceptional interpersonal skills to effectively navigate high-pressure situations and deliver seamless, top-quality service.
Overview
8
8
years of professional experience
Work History
Catering Server
Geronimo Event Staffing
New York, NY
08.2021 - 12.2024
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.
- Helped organize and manage successful events with attendance of over hundreds of people.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Lead Banquet Server
The Inn At New Hyde Park
Floral Park, NY
01.2018 - 03.2020
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Demonstrated exceptional teamwork by collaborating with fellow servers and other workers to maintain a smooth flow of service during events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Banquet Server
The Inn at New Hyde Park
Floral Park, NY
06.2017 - 03.2020
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper arrangements for seamless guest experience.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Assisted with dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor Of Urban And Regional Planning - Urban Planning
Florida Atlantic University
Boca Raton, FLSkills
- Leadership
- Sales experience
- Event planning
- Customer service
- Time management
- Problem-solving
Languages
Spanish
Timeline
Catering Server
Geronimo Event Staffing
08.2021 - 12.2024
Lead Banquet Server
The Inn At New Hyde Park
01.2018 - 03.2020
Banquet Server
The Inn at New Hyde Park
06.2017 - 03.2020
Bachelor Of Urban And Regional Planning - Urban Planning
Florida Atlantic University