Serina Leonard

• Actively engage students for Disney College Programs, targeting HBCU students for dynamic professional networking and career growth within The Walt Disney Company.
• Utilize social media as recruitment tool by posting content and responding to inquiries or comments.
• Build and maintain network of potential candidates through market research and relationship management.
• Adapt creative sourcing strategies and recruitment branding to identify, engage and attract top talent for.

• Spearheaded the overall creation of a visually immersive guest experience within retail areas in accordance to park location and theme.
• Delivered frontline service mediating issues between merchandise concerns and guest.
• Demonstrated and Utilized the Five Keys of The Walt Disney Company (Safety, Courtesy, Show, Efficiency, and Inclusion) on a daily basis, ensuring the company remains “The Happiest Place on Earth".

• Fostered relationships with impoverished youth to truly delegate programming needs and strengthen the cognizance of social emotional learning.
• Nourished literary competency through strategic reading lesson plans, ushering students to successfully meet their reading grade level and beyond.
• Maintained and created a safe space for all children to discuss their learning/emotional strengths and weaknesses for the purposes of inevitably developing powerful youth for the future.

• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.

Scheduled appointments for alterations, pickups, and dry cleaning deliveries.
Updated and maintained customer payment information on a weekly basis.
Reviewed customer order details to ensure all garments meet customer and company requirements.
Demonstrated effective communication skills by updating the delivery team on route changes and errors made on previous deliveries.