Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Volunteer
Jessica Luttrell

Jessica Luttrell

Somerset,Ky

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Peer Support Specialist

Protea
Somerset, KY
06.2023 - Current
  • Transported individuals safely to support meetings and medical appointments.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Led support groups and facilitated one-on-one meetings with struggling individuals.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Completed detailed documentation of sessions, patient notes and recommendations.

Backroom Supervisor

Grace and Mercy Thrift
Hopkinsville, Ky
08.2021 - 05.2023
  • Processed merchandise deliveries in accordance with store delivery schedule
  • Utilized technology to capture required reporting and documentation
  • Assisted with sales goals by consistently executing merchandise flow routines
  • Sorted and stocked products on shelves and in backroom
  • Promoted excellent customer service by answering questions and providing product insight
  • Resolved personnel problems, complaints, and formal grievances when possible and referred them to higher-level supervisors for resolution
  • Performed same work duties as those supervised and performed more difficult and skilled tasks and assist in performance.

Peer Support Worker

Trilogy Center for Women
Hopkinsville, KY
03.2017 - 08.2018
  • Encouraged patient participation in individual and group sessions to improve communication, coping and life skills
  • Completed assessments upon client admission to provide recommendations for initial treatment plans
  • Generated recovery reviews and performance documents to track rehabilitation process
  • Assisted clients in articulating goals in one-on-one and group settings
  • Monitored, evaluated and recorded client progress with respect to treatment goals
  • Shared personal experiences of recovery to build sense of hope in clients
  • Explored and discussed progress toward goals to assist clients
  • Responded to crisis situations to handle severe mental health and behavioral issues
  • Monitored clients' use of medications
  • Maintained confidentiality of records relating to clients' treatment
  • Counseled clients or patients to adjust to life and make positive changes.

Peer Mentor

Trilogy Center for Women
Hopkinsville, KY
02.2016 - 04.2017
  • Organized peer tutoring environment to promote productivity and learning
  • Gave feedback to students with positive reinforcement techniques to encourage and build confidence
  • Assessed student study habits and knowledge comprehension to set realistic goals and track progress
  • Sustained strong presence within dorm by keeping office hours and being available during high-need periods
  • Took initiative to get to know and contact residents both individually and in group settings
  • Sponsored extracurricular activities, such as clubs, student organizations, and academic contests
  • Taught classes and present self-help and information sessions on subjects related to education and career planning
  • Attended meetings, educational conferences, and training workshops and served on committees.

Education

Some College (No Degree) - Social Work

KCTCS
Hopkinsville, KY

Skills

  • Customer Experience
  • Safety Policies and Procedures
  • Clear Verbal Communication Skills
  • Critical Thinking
  • Certifications
  • CPR/EAD certified
  • Leadership Skills
  • Recovery Assistance and Support
  • Patient Advocacy
  • Support Group Facilitation
  • Addictions Specialist
  • Conflict Resolution
  • Team Collaboration
  • Documentation and Reporting

References

References References available upon request

Certification

  • Community Support Associate
  • Peer Support Specialist
  • CPR/AED/First Aid certified

Timeline

Certified Peer Support Specialist

Protea
06.2023 - Current

Backroom Supervisor

Grace and Mercy Thrift
08.2021 - 05.2023

Peer Support Worker

Trilogy Center for Women
03.2017 - 08.2018

Peer Mentor

Trilogy Center for Women
02.2016 - 04.2017

Some College (No Degree) - Social Work

KCTCS

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Jessica Luttrell