Michaela Marin
Chandler,AZ
Summary
Results-oriented individual with extensive experience in client relations and service-oriented positions. Demonstrated commitment to customer satisfaction and dependable performance. Versatile skill set applicable across multiple sectors.
Overview
15
15
years of professional experience
Work History
Certified Peer Support Specialist
La Frontera EMPACT-SPC
Maricopa, AZ
06.2024 - Current
- Led group therapy sessions to foster community engagement and peer support among participants.
- Advocated for client needs within the mental health system, securing essential treatment options.
- Implemented crisis intervention measures by evaluating risks and linking individuals to urgent resources.
- Ensured compliance with confidentiality regulations through meticulous documentation of client interactions.
- Supported clients in overcoming daily challenges by instructing on coping mechanisms and self-care practices.
- Collaborated with clients to design personalized recovery plans incorporating goal-setting and resource allocation.
- Employed active listening techniques to create a supportive environment for emotional expression.
- Provided compassionate one-on-one support to individuals navigating mental health challenges.
Behavioral Health Technician (BHT)
Horizon Health and Wellness
Casa Grande, AZ
11.2022 - 06.2024
- Supported creation of a safe environment for patients with behavioral health issues.
- Monitored and reported significant changes in patient conditions to supervisors.
- Delivered emotional support to patients during challenging times.
- Assisted clients struggling with substance abuse through guidance and resources.
- Performed diverse administrative tasks and assessments as required.
- Ensured compliance with legal and professional standards regarding patient confidentiality.
- Implemented behavioral interventions to support patient recovery and promote mental well-being.
- Monitored patient behavior and reported observations to interdisciplinary teams for effective treatment planning.
- Assisted in daily living activities, fostering independence and enhancing quality of life for patients.
- Conducted safety checks and ensured compliance with health regulations within the facility environment.
- Provided crisis intervention support, utilizing de-escalation techniques to manage challenging behaviors effectively.
Delivery Driver
Amazon DSP
Chandler, AZ
11.2021 - 11.2022
- Executed 200 deliveries each day, maintaining punctuality and reliability.
- Utilized GPS technology for precise routing and navigation during deliveries.
- Sorted shipments and loaded boxes to enhance delivery efficiency.
- Managed merchandise handling to uphold product integrity.
- Accurately completed all necessary documentation, including confidential records.
- Reported customer complaints to supervisor to facilitate timely resolutions.
- Maintained accurate delivery logs to ensure timely updates and accountability.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Bartender/Server
Zipps Sports Bar
Chandler, AZ
07.2021 - 07.2022
- Gained valuable experience in high-volume, fast-paced dining environment.
- Verified customer age prior to serving alcohol to ensure compliance.
- Crafted cocktails over five years, focusing on quality and presentation.
- Delivered attentive table service to meet diverse customer needs.
- Managed bar inventory, ensuring optimal stock levels and organization.
- Trained new staff on bartending techniques and customer service standards.
- Resolved customer inquiries and complaints with professionalism and courtesy.
Veterinary Technician
Casa Grande Animal Hospital
Casa Grande, AZ
06.2020 - 11.2021
- Executed initial examinations of animals to evaluate overall health.
- Obtained vital signs, drew blood, and compiled medical histories.
- Rendered emergency first aid promptly when needed.
- Collected specimens to aid in diagnostics and research studies.
- Performed laboratory procedures with precision for reliable outcomes.
- Set up animals and equipment for surgical procedures effectively.
- Administered medications and vaccines according to veterinarian instructions.
- Captured and processed x-rays for comprehensive analysis.
- Administered vaccinations and medications under veterinary supervision, ensuring patient safety and compliance with protocols.
- Educated pet owners on post-operative care and routine health maintenance, improving owner engagement and compliance.
Bartender/Server
Buffalo Wild Wings
Casa Grande, AZ
06.2015 - 03.2020
- Verified customer identification to ensure compliance with age restrictions for alcohol purchases.
- Maintained cleanliness of glasses, utensils, and bar equipment.
- Balanced cash receipts accurately to ensure financial integrity.
- Limited liability related to excessive drinking by encouraging responsible consumption and arranging transportation.
- Stocked bar efficiently with beer, wine, liquor, and essential supplies such as ice and glassware.
- Served wine and draft or bottled beer to patrons promptly.
- Prepared cocktails by mixing ingredients like liquor, soda, and bitters expertly.
- Organized operations of cocktail lounge to deliver exceptional customer experiences.
- Crafted and served a diverse range of cocktails and beverages.
Crew Member
Culver's
Casa Grande, AZ
05.2013 - 06.2015
- Handled diverse payment methods, including cash, checks, credit cards, vouchers, and automatic debits.
- Resolved customer complaints and provided essential information to improve satisfaction.
- Welcomed customers at entrance to ensure positive initial interaction.
- Responded to customer questions regarding procedures and policies effectively.
- Ensured cleanliness in checkout areas and executed additional cleaning responsibilities as needed.
- Verified cash drawer totals at beginning of shifts for accuracy and sufficient change.
Child Care Assistant
Spartan Sparkies Preschool
Casa Grande, AZ
08.2010 - 05.2013
- Developed structured activity plans while identifying suitable educational resources.
- Integrated logical and social exercises into lessons for balanced skill development.
- Delivered basic caregiving activities to support overall child welfare.
- Utilized various teaching techniques such as storytelling, media, and games to enrich learning experiences.
- Assessed student performance regularly to ensure correct educational trajectory.
- Communicated consistently with parents to provide updates on student progress.
- Monitored children's social interactions to promote teamwork and harmony.
- Recognized behavioral challenges and established effective strategies for resolution.
Education
High school diploma -
Vista Grande High School
Casa Grande, AZ05.2013
Skills
- Clerical expertise
- POS systems
- Medical terminology
- Motivational interviewing
- Pet care
- Documentation review
- Clinical experience
- Food and beverage service
- Cash handling
- Peer support (3 years)
- Veterinary assistance
- Residential care
- Computer proficiency
- Office administration
- Childcare services
- Writing proficiency
- Microsoft Office suite
- First aid and CPR certification
- Communication skills
- Veterinary procedures
- Laboratory techniques
- Food service operations
- Vital sign monitoring
- Medical documentation management
- Typing accuracy
- Time management skills
- EMR system navigation
- Veterinary technician duties
- Patient services coordination
- HIPAA compliance knowledge
- Customer service excellence
- Organizational abilities
- Behavioral health understanding
- Windows software usage
- Animal restraint techniques
- Driving competence
- Data entry efficiency
- Dog handling skills
- Kennel operations
- Leadership qualities
- Food safety standards
- Computer literacy
- Patient care strategies
- Basic math skills
- Restaurant operations
- Medication administration
- ADL assistance
- Animal care practices
- Venipuncture techniques
- Computer Skills
Languages
English
Certifications
Level 1 fingerprint clearance card
CPI
Peer Support
Safe Talk
ASIST
CPR/First Aid
Food safety
Title 4
Timeline
Certified Peer Support Specialist
La Frontera EMPACT-SPC
06.2024 - Current
Behavioral Health Technician (BHT)
Horizon Health and Wellness
11.2022 - 06.2024
Delivery Driver
Amazon DSP
11.2021 - 11.2022
Bartender/Server
Zipps Sports Bar
07.2021 - 07.2022
Veterinary Technician
Casa Grande Animal Hospital
06.2020 - 11.2021
Bartender/Server
Buffalo Wild Wings
06.2015 - 03.2020
Crew Member
Culver's
05.2013 - 06.2015
Child Care Assistant
Spartan Sparkies Preschool
08.2010 - 05.2013
High school diploma -
Vista Grande High School