Dallas Henry
Community Builder
Bear,DE
Summary
Enthusiastic community moderator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of blockchain and cryptocurrency technology to enlighten or guide users for support. Very personable which allowed myself to gain or formulate partnerships within ecosystems. A troubleshooter when any issues come about which helped de-escalate irritation from the community. Helped with marketing for any projects especially NFT based to help with mass adoption.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Community Moderator
NEAR Protocol
11.2021 - Current
- Running initiatives to improve channel growth + engagement
- Maintenance and improvement of assigned channels (i.e. implementing bots)
- Reporting on main channels; discord, telegram, and reddit
- Mentoring future moderators on their channel
- Concierge to projects applying to onboarding process as well as grants from NEAR Foundation
- Built partnerships with related organizations to develop support and gain greater attention for important issues
- Web wallet support/troubleshooting for community members
Appliance Sales Specialist
Lowes
Orland Park, IL
07.2020 - 02.2022
- Ensure displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering
- Engage in safe work practices including the proper operation of store equipment
- Explains the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale
Sales Expert
Dyson
Orland Park, IL
10.2019 - 07.2020
- Demonstration and sales of the latest luxury electronics of Dyson to Bed, Bath and Beyond customers
- Audited inventory
Coffee Specialist
Delonghi
Orland Park, IL
07.2019 - 10.2019
- Marketed electronic coffee machines to Bed, Bath and Beyond customers
Imagery and Delivery Driver
Uber
CHICAGO, IL
10.2018 - 04.2019
- Drove and recorded images of surrounded areas for the update of Uber maps
- Delivered food to customers in surrounding areas
Courier
Lab Specimen, All American Express Solutions
WILMINGTON, DE
03.2018 - 07.2018
- Picked up lab specimens from VA clinics daily to be delivered for analyzed testing
Applications Support
Specialist DEPARTMENT OF EDUCATION
DOVER, DE
10.2017 - 02.2018
- Remotely updated and troubleshooted “Power School” education software
- Utilized helpdesk ticketing system (KACE)
- Took inbound and outbound calls with DOE administration
Customer Service Representative
CAPITAL ONE
WILMINGTON, DE
11.2016 - 09.2017
- Met all regulatory requirements such as timely claim submission deadlines
- Utilized the online help system to mitigate the need for continuous help from leadership
- Attended team meetings
- Provided excellent service to online banking customers
- Stayed abreast of all changes, developments and enhancements for all systems, processes and guidelines
- Updated account information and complete accurate documentation
Assisted Sales Representative
BDS Marketing, Inc.
WILMINGTON, DE
04.2016 - 02.2017
- Identified customer needs and suggested products for purchase.Instructed Best Buy consumers on:Beats by Dr
- Dre headphones and speakers - 2016 Garmin GPS systems and smartwatches - 2017
Customer Service Representative
COMPUTER AID, INC
NEWARK, DE
07.2016 - 10.2016
- Answered inbound calls from test takers who have taken or are interested in taking the GRADUATE RECORD EXAMINATION(GRE)
- Processed payments by phone for score report orders or to pay off a delinquent account
Intern
Christiana Care Health System
NEW CASTLE, DE
05.2016 - 06.2016
- Information/Network Security
- Microsoft Terminal Services Client End Point security
- Risk assessment & Data Collection
Utility Operator
AEARO TECHNOLOGIES, LLC
NEWARK, DE
11.2015 - 02.2016
- Transferred and stacked newly manufactured foam on pallets.
Substitute Teacher, K-12
Capital School District
DOVER, DE
04.2014 - 10.2015
- Provide one-on-one mentorship
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
Barback & Bouncer
TOM FOOLERY’S RESTAURANT & BAR
MIDDLETOWN, DE
01.2010 - 10.2014
- Provided security for the establishment
- Assisted bartenders - washed glasses, replenished bar, and removed trash.
Field Locator
Mathematica Policy Research
DOVER, DE
04.2013 - 08.2013
- Scouted, interviewed, and conducted field surveys held for USDA.
Customer Service Representative
Computer Aid, Inc
DOVER, DE
04.2010 - 08.2010
- Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews
- Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws
- Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms
- Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification
- Complied with accuracy standards while maintaining high production rates
- Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties
- Maintained records of hours worked, units met daily with supervisor to review and submit work, and receive additional instructions
Education
High School Diploma -
Caravel Academy
09.2003 - 06.2007
No Degree - Information Technology
ITWorks
05.2001 -
Bachelor of Science - COMPUTER & NETWORK SECURITY
Wilmington University
02.2017 - Current
Accomplishments
- CompTIA, MAY 2016 MAY 2019
- IT Essentials
- Cisco Networking Academy, MAY 2016
Timeline
Community Moderator
NEAR Protocol
11.2021 - Current
Appliance Sales Specialist
Lowes
07.2020 - 02.2022
Sales Expert
Dyson
10.2019 - 07.2020
Coffee Specialist
Delonghi
07.2019 - 10.2019
Imagery and Delivery Driver
Uber
10.2018 - 04.2019
Courier
Lab Specimen, All American Express Solutions
03.2018 - 07.2018
Applications Support
Specialist DEPARTMENT OF EDUCATION
10.2017 - 02.2018
Bachelor of Science - COMPUTER & NETWORK SECURITY
Wilmington University
02.2017 - Current
Customer Service Representative
CAPITAL ONE
11.2016 - 09.2017
Customer Service Representative
COMPUTER AID, INC
07.2016 - 10.2016
Intern
Christiana Care Health System
05.2016 - 06.2016
Assisted Sales Representative
BDS Marketing, Inc.
04.2016 - 02.2017
Utility Operator
AEARO TECHNOLOGIES, LLC
11.2015 - 02.2016
Substitute Teacher, K-12
Capital School District
04.2014 - 10.2015
Field Locator
Mathematica Policy Research
04.2013 - 08.2013
Customer Service Representative
Computer Aid, Inc
04.2010 - 08.2010
Barback & Bouncer
TOM FOOLERY’S RESTAURANT & BAR
01.2010 - 10.2014
High School Diploma -
Caravel Academy
09.2003 - 06.2007
No Degree - Information Technology
ITWorks
05.2001 -