Stephanie Robinson
Garner,NC
Summary
Experienced IT and Healthcare professional with 30+ years in the industry, specializing in EMR/EHR support, system administration, and technical troubleshooting. Adept at resolving complex IT issues, managing user access, and ensuring regulatory compliance. Proven ability to analyze system needs, train end users, and implement innovative solutions to optimize healthcare operations.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
EpicCare Link SUP Security Administrator
Texas Health Resources
08.2024 - 02.2025
- Provided technical support, troubleshooting, and access management for EpicCare Link users
- Processed account requests, managed service agreements, and ensured compliance with security protocols
- Assisted users remotely via Bomgar to resolve technical issues and enhance workflow efficiency
- Educated users on EpicCare Link capabilities and provided training to optimize system use
HCS Help Desk Support Specialist
UNC REX
06.2022 - Current
- Provided Level 1 IT support, resolving up to 35 technical issues daily via ServiceNow
- Managed Active Directory tasks, including password resets and account modifications
- Troubleshot software and hardware issues across Citrix, VPN, and Microsoft environments
- Ensured SLA compliance and escalated unresolved tickets to higher-tier teams
Scheduling Specialist (Contract)
Bayhealth Delaware
08.2023 - 02.2024
- Scheduled and registered patients for imaging services, ensuring accuracy in insurance verification
- Maintained comprehensive documentation in scheduling systems for audit readiness
NC-VDRS Data Abstractor - Research Assistant I
Department of Public Health
03.2023 - 07.2023
- Analyzed and coded medical and law enforcement reports for the National Violent Death Reporting System
- Maintained data integrity while adhering to privacy protocols and regulatory standards
Patient Access Registrar - Emergency Department
UNC Johnston Health
11.2019 - 04.2022
- Managed patient registration, demographic verification, and insurance data entry in Epic EHR
- Conducted bedside registrations and ensured EMTALA compliance
- Assisted with financial clearance and counseling to improve patient billing outcomes
Education
Bachelor's - Homeland Security
ECSU
08.2024 - Current
Associate of Science - Health Information Technology
Pitt Community College
Winterville, NC 08.2010 - 05.2012
Skills
- System Analysis & Implementation
- Healthcare IT & Technical Support
- PACS/RIS & Imaging Systems
- HL7 v2
- ICD-10
- CPT Coding
- Active Directory & Access Management
- Data Management & Reporting
- Customer Support & Troubleshooting
- Regulatory Compliance (HIPAA, EMTALA)
- EpicCare Link
- ServiceNow
- Citrix
- Microsoft Office Suite
- Infor
- DAVE
- SQL
- PowerShell
- SailPoint
- VPN
- Bomgar
- Windows 10/11
- Citrix Environments
- Grand Central
- Prelude
- Cadence
- ASAP
- Stork
- Optime
Professional Development And Additional Experience
- Extensive experience in patient access, insurance verification, claims processing, and credentialing.
- Strong background in hospital IT operations, privacy reviews, and identity access management.
- Proven ability to work cross-functionally with technical teams, providers, and administrators.
Timeline
Bachelor's - Homeland Security
ECSU
08.2024 - Current
EpicCare Link SUP Security Administrator
Texas Health Resources
08.2024 - 02.2025
Scheduling Specialist (Contract)
Bayhealth Delaware
08.2023 - 02.2024
NC-VDRS Data Abstractor - Research Assistant I
Department of Public Health
03.2023 - 07.2023
HCS Help Desk Support Specialist
UNC REX
06.2022 - Current
Patient Access Registrar - Emergency Department
UNC Johnston Health
11.2019 - 04.2022
Associate of Science - Health Information Technology
Pitt Community College
08.2010 - 05.2012
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