Devon Yoshimine
Customer Service Specialist
San Mateo,CA
Summary
Office Coordinator- Organized office professional with top-notch administrative skills and a background in the pharmaceutical industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Utility Steward experience- Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dish washing, sanitation, customer service and cleanliness. Over 3 years of experience working for several restaurants at a 5 star hotel . Quality communication skills giving articulate instruction and working collectively
Courtesy Clerk experience- Successful Courtesy Clerk with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Office Coordinator/Receptionist
Eidos Therapeutics
San Francisco, CA
08.2021 - 11.2022
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Routed correspondence to facilitate timely communication between team members, patients and vendors.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Handled all incoming and outgoing mail.
- Answered or redirected over 200 emails daily.
- Tracked all inventory and created reports for our finance team.
Utility Steward
Ritz Carlton
Half Moon Bay, CA
07.2018 - 07.2021
- Stepped into additional roles during busy times to boost coverage of important stations.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Inspected culinary departments for proper employee hygiene, employee productivity, sanitation and cleanliness.
- Assisted servers by providing glassware and utensils to guests.
- Followed hotel procedures for key control, lifting heavy objects and using chemicals.
- Met high hotel standards for work procedures, dress, grooming, attendance and punctuality.
- Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional service.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Mopped, swept and wiped down high-touch areas to reduce dirt, clean and sanitize dining area surfaces.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Won employee of the quarter in my first 60 days of working at the Ritz Carlton
- Helped rest of stewarding team, culinary team and banquet team coordinate and set up over 20 private or cooperate functions ranging from a few dozen guests, to few thousand.
Front End Courtesy Clerk
Safeway
Half Moon Bay, CA
12.2009 - 07.2018
- Restocked and organized merchandise in front lanes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Collected more 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Monitored safety and security concerns and reported to leadership for resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Conferred with customers to understand needs and make targeted recommendations based on their needs
- Presented information to customers, peers and management.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Worked independently with minimal supervision.
- Opened new merchandise and stocked sales floor racks and shelves.
- Built and cultivated long-term quality relationships with over 100 clients by addressing needs and providing superior customer service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Half Moon Bay High School
Half Moon Bay, CA 08.2005 - 06.2009
Associate of Arts -
College of San Mateo
San Mateo, CASkills
Sorting and labeling
Mail handling
Office administration
Complaint resolution
Service standard compliance
Customer assistance
Product restocking
Decision Making
Relationship building
Cleaning and sanitizing
Food preparation and safety
Dependable and Responsible
Excellent Communication
Problem-Solving
Affiliations
I've been volunteering at multiple Second Harvest Food Bank locations for the last 3 months, distributing food to families in need of food. I'm thankful I can have a part ending local hunger by volunteering a few hours of my time to help Second Harvest Food Bank.
from 1997-2010 I was a practitioner of Kuk Sool Won, a traditional Korean Martial Art and earned my first degree black belt in 2006.
I also volunteered at a local non profit "Big Wave" which is a community on the coast of Half Moon Bay which is designed to help adults with disablities- learn job skills, helping them to discover their self worth, so they can create a future for themselves while contributing to our community. I've been volunteering with them for the last 16 years
Second Harvest Food Bank Volunteer
I've first learned about Second Harvest Food Bank through a family member. I've been volunteering with the organization for the last 3 months. I've been working with other volunteer to ask how much food they would need, and load the specified amount into their cars to either have, or the person picking up the food, would be picking up food for other members of the community in dire need of food for their families.
Timeline
Office Coordinator/Receptionist
Eidos Therapeutics
08.2021 - 11.2022
Utility Steward
Ritz Carlton
07.2018 - 07.2021
Front End Courtesy Clerk
Safeway
12.2009 - 07.2018
High School Diploma -
Half Moon Bay High School
08.2005 - 06.2009
Associate of Arts -
College of San Mateo