Erika Diaz
Perris,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Assistant Lead Front Office Receptionist
Alessandro Dental Clinic
09.2016 - 12.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal
- Transcribed phone messages and relayed to appropriate personnel
- Answered multi-line phone system and transferred callers to appropriate department or staff member
Education
High School Diploma -
Buena Vista High School
Corona, CA06.2002
Skills
- Office administration
- Telephone etiquette
- Office supplies inventory management
- Filing
- Time management
- Problem-solving skills
- Cash Handling
- Mail handling
- Call forwarding
- Verbal and written communication
- Administrative support
- Sorting and labeling
- Word processing
- Scheduling
- Mail sorting
- Insurance claims
- Patient Scheduling
Timeline
Assistant Lead Front Office Receptionist
Alessandro Dental Clinic
09.2016 - 12.2022
High School Diploma -
Buena Vista High School
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