Kaylie McCrory
Healthcare
Dallas,Texas
Work Preference
Summary
Experienced and dedicated healthcare professional with over a decade of expertise as a Nationally Registered and Certified Medical Assistant, specializing in Dermatology, Biologics, and Patient Access. Proven leader in clinical operations, known for driving operational excellence, optimizing access to specialty medications, and advocating for patient-centered care across multi-specialty practices.
Knowledgeable Biologic Coordinator/Operations Managerwith proven ability to engage, inspire, and educate diverse audiences. Leveraged persuasive communication and storytelling to drive audience connection and motivate action. Demonstrated expertise in public speaking and content delivery, fostering collaborative atmosphere and adapting to varied audience needs.
Experienced public speaking professional with proven track record of engaging audiences and delivering impactful presentations. Adept at crafting compelling messages and fostering team collaboration to achieve results. Strong adaptability to changing needs, ensuring reliability in dynamic environments. Skilled in communication, audience analysis, and persuasive speaking, with focus on driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CEO
NTX Biologics & Consulting
01.2023 - Current
- Partnering with multi-specialty offices to help patients acquire specialty medications as well as providing the office with a streamlined process.
- Directed strategic initiatives to enhance operational efficiency and drive company growth.
- Established partnerships with key stakeholders to expand service offerings and increase market presence.
- Mentored senior leadership, promoting professional development and succession planning within the organization.
Director, Clinical Operations
Corro Health
05.2025 - 10.2025
- Support the Senior Director in overseeing the Clinical Documentation team's workflow operations and participating in reviews of organizational and functional activities.
- Assisted in managing a comprehensive and practical schedule of daily production coverage, financial expectations, and client success.
- Additionally, collaborated with the Senior Director to ensure that all client expectations are met to the highest degree of quality.
- As the Clinical Operations Director, I contributed to producing and presenting reports to leadership as well as Clients to trend and track the success and gaps of the division.
- Furthermore, they will play a role in achieving operational excellence by assisting in the construction of plans and strategies to overcome challenges.
- Led strategic initiatives to enhance operational efficiency across healthcare service lines.
- Directed cross-functional teams to implement quality improvement programs, ensuring compliance with industry standards.
- Mentored senior leadership team, fostering professional development and enhancing organizational culture.
- Established performance metrics and guidelines, driving accountability across departments for enhanced service delivery.
- Collaborated with stakeholders to align organizational goals with community health needs, strengthening partnerships and outreach efforts.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Lead Biologic Coordinator
Bare Dermatology
07.2023 - 03.2025
- Appointed by the Founder, Jonathan Banta, to establish and oversee the biologics department, ensuring patient access and affordability to advanced dermatologic treatments.
- Manage patient access operations across 9 offices and 13 providers, including benefit verification, prior authorizations, appeals, and coordination with specialty pharmacies, manufacturer HUBs, and patient assistance programs.
- Developed and implemented department protocols and buy-and-bill processes, improving reimbursement efficiency and generating a new revenue source.
- Maintain national relationships with pharmaceutical partners and field reimbursement teams, deliver educational presentations on biologics and patient access, and communicate formulary updates across all offices to ensure compliance and continuity of care.
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed inventory of medical supplies, ensuring availability for dermatological procedures.
- Developed training materials to enhance staff onboarding and procedural compliance.
- Led team meetings to communicate updates and foster collaboration among clinical staff.
- Streamlined operational workflows, enhancing service delivery within the dermatology practice.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Speaker Bureau
SUN Pharma
01.2024 - Current
Biologic Coordinator
Epiphany Dermatology
01.2022 - 01.2023
- Dedicated to ensuring patients receive timely and affordable biologic treatments.
- Skilled in navigating complex insurance processes for 6 offices and 13 providers, including benefit verification, prior authorizations, appeals, and coordination with specialty pharmacies, manufacturer HUBs, and patient assistance programs.
- Build strong relationships with pharmaceutical representatives and field reimbursement managers to streamline approvals and prevent treatment delays.
Advisory Board Member
Abbvie
09.2023 - Current
- Round table discussions regarding certain hardships patients are having, gaining better access to specialty medications.
Biologic Coordinator
Platinum Dermatology Partners
01.2022 - 12.2022
- Advocate for effective, timely treatment while managing complex access processes for 20 providers across 11 offices.
- Experienced in benefit verification, prior authorizations, appeals, and coordination with specialty pharmacies, manufacturer HUBs, and patient assistance programs.
- Skilled in building strong partnerships with pharmaceutical representatives and field reimbursement managers to streamline approvals and prevent treatment delays.
- Coordinated patient onboarding for biologics therapy, ensuring compliance with treatment protocols.
- Managed inventory of biologics supplies, optimizing stock levels to prevent shortages and waste.
- Developed training materials for staff on biologics administration and monitoring procedures.
- Streamlined patient follow-up processes, enhancing communication and adherence to treatment plans.
Member Service Specialist & Dermatology Advisor
Access Coordinator Boot Camp
05.2023 - Current
- Assist with planning and execution of conferences.
- Create marketing and engaging content for all social media accounts.
- Overseeing content management for Dermatology.
- Presenting material at boot camps with over 200 attendees.
Speaker Bureau
UCB
01.2023 - 03.2025
- Delivered engaging presentations on pharmaceutical advancements to diverse audiences.
- Collaborated with cross-functional teams to develop educational content and training materials.
Biologic Coordinator & Medical Assistant
Dermatology Treatment & Research Center
01.2021 - 12.2022
- Worked alongside world-renowned dermatologist Dr. William Abramovits, supporting both clinical care and patient access for dermatologic treatments and biologic therapies.
- Experienced in managing the full patient journey—from examination and prescription to drug acquisition and follow-up.
- Skilled in benefit verification, prior authorizations, appeals, and coordination with specialty pharmacies, manufacturer HUBs, and field reimbursement teams.
- Assisted with dermatologic procedures including biopsies, surgeries, phototherapy, injections, and patient education on skin conditions and treatments.
- Proficient in EMA EMR, laboratory management, and maintaining seamless clinical operations.
Medical Assistant
US Dermatology Partners
01.2020 - 12.2021
- Skilled in assisting with biopsies, excisions, and other in-office procedures, as well as performing injections, wound care, and suture removal.
- Proficient in EMA EMR, E/M coding, and maintaining exam room readiness, inventory, and supplies across multiple dermatology offices.
Medical Assistant (Front /Back clinical Office)
Dr. Phillip Aronoff
01.2019 - 12.2020
- Hands-on experience in patient care, clinical procedures, and E-Clinical.
- Skilled in patient scheduling, intake, and vital sign assessment.
- Proficient in venipuncture, specimen collection and handling, and COVID-19 PCR testing.
- Assisted provider with clinical procedures including EKGs, vaccinations, knee injections, and PAP smears.
- Strong background in patient education, communication, and ensuring efficient clinical workflow while maintaining accuracy in documentation and payment processing.
Office Administrator
Medical Aesthetics of North Dallas
01.2017 - 12.2019
- Strong background in front-office operations such as client scheduling, invoicing, and payment processing using QuickBooks.
- Experienced in coordinating with vendors, ordering supplies, and maintaining updated office procedures and policies.
- Adept at supporting marketing initiatives for monthly and quarterly events and recognized for exceptional upselling of products and treatments.
- Committed to delivering high-quality patient care and seamless administrative support.
- Managed scheduling for patient appointments to optimize office workflow.
- Coordinated communication between medical staff and patients, enhancing service delivery.
Education
BBA - Healthcare
Western Governors University
Salt Lake City, UT01-2029
Associate of Science -
Richland College
Dallas, Texas, TXSkills
- Engaging presence
- Confidence building
- Cultural sensitivity
- Content development
Affiliations
- Access Coordinators Boot Camp
- Biologic Coordinators of Dermatology
- Patient Access Management Summit
Certification
- Prior Authorization Certification Specialist – ACMA
- Nationally Registered and Certified Medical Assistant
- Certified Laser Hair Technician
- Quickbooks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Director, Clinical Operations
Corro Health
05.2025 - 10.2025
Speaker Bureau
SUN Pharma
01.2024 - Current
Advisory Board Member
Abbvie
09.2023 - Current
Lead Biologic Coordinator
Bare Dermatology
07.2023 - 03.2025
Member Service Specialist & Dermatology Advisor
Access Coordinator Boot Camp
05.2023 - Current
CEO
NTX Biologics & Consulting
01.2023 - Current
Speaker Bureau
UCB
01.2023 - 03.2025
Biologic Coordinator
Epiphany Dermatology
01.2022 - 01.2023
Biologic Coordinator
Platinum Dermatology Partners
01.2022 - 12.2022
Biologic Coordinator & Medical Assistant
Dermatology Treatment & Research Center
01.2021 - 12.2022
Medical Assistant
US Dermatology Partners
01.2020 - 12.2021
Medical Assistant (Front /Back clinical Office)
Dr. Phillip Aronoff
01.2019 - 12.2020
Office Administrator
Medical Aesthetics of North Dallas
01.2017 - 12.2019
BBA - Healthcare
Western Governors University
Associate of Science -
Richland College
Notable Previous Experiences
- Assistant Store Manager at Pump It Up
- Assistant Manager at Family Dollar
- Receptionist for Precision Tracking Solutions