Louiza Kotchmareva
Farmington Hills,MI
Summary
My experience aligns well with the position I am applying for to the fact i am a veteran in customer service and a flexible trainee. I work along side my coworkers to ensure that our department is functional and safe. I have resilient demeanor that includes a communication style described as respectful and straightforward. This has kept my managers calm due to the fact they know my strengths will shine through tough situations. Therefore, I believe that I can be a terrific addition at Dollar General.
Overview
7
7
years of professional experience
Work History
Deli Service Clerk
Costco
Commerce, MI
06.2019 - 03.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Registers and Phones
Benito's Pizza & Meatball Express
Novi, MI
06.2013 - 08.2017
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Education
Massage Therapist -
Irene's Myomassology Institute, Inc.
Detroit, MI08.2015
High School Diploma -
Novi High School
Novi, MI06.2014
Skills
- Kitchen Safety Standards
- Adaptability and Flexibility
- Supply Ordering
- Food Packaging and Labeling
- Stocking and Replenishing
- Customer Service
- Multitasking and Organization
- Handling Complaints
- Inventory Rotation
- Team Player
Languages
Russian
Native or Bilingual
Timeline
Deli Service Clerk
Costco
06.2019 - 03.2022
Registers and Phones
Benito's Pizza & Meatball Express
06.2013 - 08.2017
Massage Therapist -
Irene's Myomassology Institute, Inc.
High School Diploma -
Novi High School