Jessica Bamberger
Coconut Creek,FL
Summary
To gain experience in a professional environment where my technical abilities and interpersonal skills can be applied to real world problems, further your company's relationship with its customers, and bring new ideas to your company. Knowledgeable and dedicated customer service professional with extensive experience in the Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent/Call Center Customer Service Agent
AP Insurance Advisors
07.2022 - Current
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Verification
Expo Van Lines
05.2021 - 08.2021
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Pet Care Sales Associate
Pets Plus Inc.
02.2017 - 07.2019
- Supply elementary needs of life such as food, water, and an immaculately kept shelter to a broad variety of animals
- Assist customers with the proper care of their pets
- Assure a pristine and hygienic store environment for the animals and the clients
- A fiscal responsibility of receiving payments from clients.
Education
High School Diploma -
Lawrence High School
Lawrenceville, NJ06.2017
Skills
- Proficient in Microsoft Office programs, such as MS Word, MS Excel, and MS Powerpoint
- Ability and drive to accomplish tasks in an organized and timely fashion
- A competent team member with a strong work ethic
- Customer Service
- Licensed Insurance Agent
- Policy Renewals
- Health Insurance Sales
- Policy Feature Explanations
- Data Verification
- Customer Database Systems
- Patient confidentiality
- Communication and Interpersonal Skills
- Creative Thinking
Certification
- Insurance -Health- 0240 - [2022-present]
Affiliations
NSHHS: the National Society of High School Scholars
Recreation
- Polar Plunge
- Saint Baldrick's
Timeline
Licensed Insurance Agent/Call Center Customer Service Agent
AP Insurance Advisors
07.2022 - Current
Verification
Expo Van Lines
05.2021 - 08.2021
Pet Care Sales Associate
Pets Plus Inc.
02.2017 - 07.2019
High School Diploma -
Lawrence High School
- Insurance -Health- 0240 - [2022-present]
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