JOHN OTIS
SAUQUOIT,NY
Summary
Driven and customer focused professional transitioning from operations and CDL transportation into Outside Sales. Experienced in conducting job site assessments, generating estimates, supporting bids, and maintaining strong contractor relationships. Combines hands on construction knowledge with strong communication, problem solving, and service based sales instincts. Proven ability to understand customer needs, recommend solutions, and represent company products with professionalism. Seeking to bring field expertise, relationship building skills, and sales potential to the CRH Outside Sales Representative role.
Overview
8
8
years of professional experience
Work History
CDL Truck Driver
Leitz Trucking
11.2025 - Current
- Represent the company as a primary point of contact at job sites, building strong rapport with contractors, foremen, and site personnel.
- Communicate delivery timelines, material needs, and job site conditions with customers to ensure expectations are met.
- Identify customer pain points related to scheduling, routing, or material timing and relay opportunities to management.
- Maintain clean safety record, adhere to DOT standards, and document all deliveries.
- Reinforce positive service experiences that support customer retention.
Project & Crew Supervisor (Part Time)
J&D Construction
05.2023 - Current
- Conducted on site assessments, developed project estimates, and supported bidding processes for residential and light commercial jobs.
- Communicated directly with customers to understand project requirements, scope changes, and budget considerations.
- Worked with suppliers to compare pricing, ensure material availability, and secure cost effective options.
- Supervised crews, planned daily work tasks, and ensured timely project completion.
- Trained new team members and maintained high standards of workmanship and professionalism.
- Resolved site issues quickly while maintaining strong customer relationships and retaining repeat business.
CDL Truck Driver
Callanan Industries
04.2025 - 11.2025
- Delivered concrete with a customer focused approach.
- Communicated directly with site supervisors to coordinate drop off locations, product needs, and schedule changes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Observed recurring customer needs and shared insights to improve delivery efficiency and client satisfaction.
- Maintained DOT logs and performed routine vehicle inspections.
Class A CDL Tanker Driver & Trainer Alnye Trucking
Alnye Trucking
10.2024 - 05.2025
- Built strong relationships with dairy clients by adapting delivery schedules and providing consistent, reliable service.
- Trained new drivers on safety, customer interaction, and service quality expectations.
- Identified client preferences and communicated needs back to dispatch and management to improve customer satisfaction.
- Maintained exemplary safety record and accurate logs.
OPERATIONS MANAGER
Sweetfrog
04.2018 - 10.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed daily operations including inventory, staffing, scheduling, and customer service.
- Led a team through process improvements that boosted efficiency and customer satisfaction.
- Occasionally oversaw operations at nearby store locations, providing support and leadership during staff shortages or transitions.
- Transitioned into management while pursuing business coursework, choosing hands on leadership over degree completion
- Led hiring, onboarding and training of new hires to fulfill business requirements.
NURSE EXTERN
MVHS
07.2021 - 07.2024
- Supported nursing staff in daily patient care, emphasizing collaboration and attention to detail.
- Applied problem solving skills and a patient first mindset; transferable traits for team leadership roles.
Education
CDL CLASS A -
Ancona Training
RomeBusiness (Coursework Completed Degree Unfinished) -
Mohawk Valley Community College
Utica, NYSkills
- Sales & Customer Acquisition
- Estimating & Bid Support
- Job Site Needs Assessment
- Contractor & Client Relations
- Construction Material Knowledge
- Communication & Presentation
- Territory & Field Operations
- Team Leadership & Training
- Problem Solving & Decision Making
- Logistics & Scheduling Insight
Timeline
CDL Truck Driver
Leitz Trucking
11.2025 - Current
CDL Truck Driver
Callanan Industries
04.2025 - 11.2025
Class A CDL Tanker Driver & Trainer Alnye Trucking
Alnye Trucking
10.2024 - 05.2025
Project & Crew Supervisor (Part Time)
J&D Construction
05.2023 - Current
NURSE EXTERN
MVHS
07.2021 - 07.2024
OPERATIONS MANAGER
Sweetfrog
04.2018 - 10.2021
CDL CLASS A -
Ancona Training
Business (Coursework Completed Degree Unfinished) -
Mohawk Valley Community College
SALES & ESTIMATING EXPERIENCE
- Performed on site measurements and developed estimates for small to mid‑scale construction projects.
- Assisted in preparing and submitting bids, including material takeoffs, pricing comparisons, and supplier coordination.
- Collaborated with contractors to understand project requirements, timelines, and budget constraints.
- Leveraged field interaction with job‑site supervisors to identify upsell opportunities and repeat‑business prospects.
- Communicated customer feedback to management and plant personnel to improve service quality and delivery accuracy.
- Strong understanding of heavy construction workflows and material needs.
- Daily field experience interacting with contractors and site supervisors.
- Skilled at identifying customer needs and recommending tailored solutions.
- Comfortable maintaining a territory and working independently.
- Excellent communication, relationship building, and customer service skills.