Olivia Shivley
Salt Lake City,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- leval position. Ready to help team achieve company goals. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
2
2
years of professional experience
Work History
Baker Sales Associate
Harmon's Grocery Store
06.2022 - 11.2023
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Resolved customer concerns with positive approach and constructive strategies.
Host
Applebee's Grill + Bar
10.2021 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Education
High School Diploma -
Warrensburg High School
Warrensburg, MO05.2022
Skills
- Cake Decorating
- Recipe Development
- Kitchen Safety
- Food Safety
- Customer Service
- Kitchen Equipment Operation
- Management
- Holiday Baking
- Recipe Creation and Conversion
- Minimize Ingredient Waste
- Team Player
- Traditional Baked Goods
- Conversant in [Language]
- Opening and Closing Duties
- Adaptive and Creative
- Food Safety and Sanitation
- Active Listener
- Stock Rotation
- Quality Control
- Batter and Filling Preparation
- Complaint Resolution
- Conflict Mediation
- Retail Store Support
- Active Listening
- Order Processing
- Upselling
- Store Opening and Closing
- Sales Training
I love skiing.
I have been skiing for 12 years now and it is my favorite thing to do. I love getting out into nature and seeing all the beautiful views and everything the ski resort has to offer. And if some one is in need of help i will go out of my way to help them as much as i can.
Timeline
Baker Sales Associate
Harmon's Grocery Store
06.2022 - 11.2023
Host
Applebee's Grill + Bar
10.2021 - 05.2022
High School Diploma -
Warrensburg High School
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