Olivia Shivley
Warrensburg,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
Work History
Baker Sales Associate
Harmons Grocery Store
Salt Lake City, UT
06.2022 - 02.2024
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Rotated stock as needed to keep freshness intact.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
Host
Applebees bar and grill
Warrensburg, MO
10.2021 - 05.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Notified server after seating parties in section to facilitate prompt service.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma -
Warrensburg High School
Warrensburg, MO05-2022
Skills
- Cake Decorating
- Kitchen Equipment Operation
- Food Safety
- Recipe Development
- Customer Service
- Stock Rotation
- Active Listener
- Health and Safety Regulations Management
- Cake Personalization
- Opening and Closing Duties
- Recipe-Based Cooking
- Solid Problem Solver
- Food Safety and Sanitation
- Baking Techniques
- Team Player
- Waste Reduction
- Food Handling Standards
- Portion Control
- Quality Control
- Adaptable and Flexible
- Self-Directed
- Problem-Solving
- Teamwork and Collaboration
- Organizational Skills
- Time Management
- Excellent Communication
- Critical Thinking
- Problem Resolution
- Calm Under Pressure
- Social Perceptiveness
- Active Listening
- Collaboration
- Leadership
- Multitasking
Timeline
Baker Sales Associate
Harmons Grocery Store
06.2022 - 02.2024
Host
Applebees bar and grill
10.2021 - 05.2022
High School Diploma -
Warrensburg High School
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