Catherine Schmidt
Stanley,NY
Overview
29
29
years of professional experience
Work History
Telecommunications Representative
Thompson Health
Canandaigua, NY
02.2006 - 10.2024
- Provided excellent customer service, resolving issues and answering queries promptly.
- Answered the main Thompson Health Switchboard.
- Answered all hospital alarms, including facility alarms, fire alarms, security alarms, and medical alarms, dispatching proper personnel to locations.s
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Library Clerk
Gorham High School
Gorham, NY
01.1996 - 02.2006
- Utilized library database software to catalog, track, and update materials.
- Maintained accurate library records for inventory of periodicals and books.
- Verified and documented inter-library loans in computer system.
- Developed strong understanding of cataloging books and other materials through various methods.
- Maintained accurate library records, including cataloging and inventory management.
- Prepared and maintained displays and displayed cases.
- Identified and removed worn or outdated books and media.
- Provided technical support to patrons using library computers and online resources.
- Provided technical support to patrons utilizing computers, printers, scanners.
- Handled daily cash transactions for fines, fees, and other library services.
- Created book displays to promote new arrivals or special collections.
- Attended workshops related to customer service practices or technology updates.
- Organized books on shelves according to Dewey Decimal System.
- Maintained circulation desk, checked in and out books, collected fines and fees, shelved returned items.
- Trained new staff and volunteers on library systems and customer service protocols.
- Maintained records of patron accounts and updated contact information.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Handled in-person and telephone requests for information and materials.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Processed interlibrary loan requests from other libraries.
- Conducted periodic weeding and inventory control to maintain current library collections.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Prepared reports related to circulation activities such as overdue items or lost materials.
- Managed interlibrary loan requests and processed returns in a timely manner.
- Processed new materials including books, magazines, and multimedia for circulation.
- Conducted basic reference services and guided patrons in using library resources.
- Oversaw the organization and shelving of library materials to ensure ease of access.
- Answered patrons' questions and assisted in finding materials requested.
- Restocked returned items to correct shelf or storage locations.
- Assisted patrons with locating library materials and information.
References
References available upon request.
Timeline
Telecommunications Representative
Thompson Health
02.2006 - 10.2024
Library Clerk
Gorham High School
01.1996 - 02.2006