Overview
Work History
References
Timeline
Generic

Catherine Schmidt

Stanley,NY

Overview

29
29
years of professional experience

Work History

Telecommunications Representative

Thompson Health
Canandaigua, NY
02.2006 - 10.2024
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Answered the main Thompson Health Switchboard.
  • Answered all hospital alarms, including facility alarms, fire alarms, security alarms, and medical alarms, dispatching proper personnel to locations.s
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Library Clerk

Gorham High School
Gorham, NY
01.1996 - 02.2006
  • Utilized library database software to catalog, track, and update materials.
  • Maintained accurate library records for inventory of periodicals and books.
  • Verified and documented inter-library loans in computer system.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Maintained accurate library records, including cataloging and inventory management.
  • Prepared and maintained displays and displayed cases.
  • Identified and removed worn or outdated books and media.
  • Provided technical support to patrons using library computers and online resources.
  • Provided technical support to patrons utilizing computers, printers, scanners.
  • Handled daily cash transactions for fines, fees, and other library services.
  • Created book displays to promote new arrivals or special collections.
  • Attended workshops related to customer service practices or technology updates.
  • Organized books on shelves according to Dewey Decimal System.
  • Maintained circulation desk, checked in and out books, collected fines and fees, shelved returned items.
  • Trained new staff and volunteers on library systems and customer service protocols.
  • Maintained records of patron accounts and updated contact information.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
  • Handled in-person and telephone requests for information and materials.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Processed interlibrary loan requests from other libraries.
  • Conducted periodic weeding and inventory control to maintain current library collections.
  • Provided exceptional customer service, resolving patron issues and inquiries efficiently.
  • Prepared reports related to circulation activities such as overdue items or lost materials.
  • Managed interlibrary loan requests and processed returns in a timely manner.
  • Processed new materials including books, magazines, and multimedia for circulation.
  • Conducted basic reference services and guided patrons in using library resources.
  • Oversaw the organization and shelving of library materials to ensure ease of access.
  • Answered patrons' questions and assisted in finding materials requested.
  • Restocked returned items to correct shelf or storage locations.
  • Assisted patrons with locating library materials and information.

References

References available upon request.

Timeline

Telecommunications Representative

Thompson Health
02.2006 - 10.2024

Library Clerk

Gorham High School
01.1996 - 02.2006

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Catherine Schmidt