Edna Everett
6392 Ten Acre CT,FL
Summary
Dynamic professional with a proven track record at Hilton Hotels Corporation, excelling in client engagement and satisfaction. Mastered debarkation assistance and demonstrated exceptional empathy, significantly enhancing customer loyalty. Skilled in fostering trust through innovative strategies, ensuring a high-quality guest experience.
Overview
2015
2015
years of professional experience
Work History
Guest Engagement Specialist
Hilton Hotels Corporation
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Cruise Port Customer Service Agent
Intercruises
08.2009 - 01.2015
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
High School Diploma - Business
East Bay High School
Gibsonton, FL05.1998
Skills
Debarkation Assistance
Embarkation Support
Client Arrival Facilitation
Luggage Management Tasks
Accomplishments
Receive recognization every quarter for outstanding performance, and always receiving perfect surveys.
Timeline
Cruise Port Customer Service Agent
Intercruises
08.2009 - 01.2015
Guest Engagement Specialist
Hilton Hotels Corporation
High School Diploma - Business
East Bay High School
Similar Profiles
Lilian Lisseth Reyes UrrutiaLilian Lisseth Reyes Urrutia
Sales Representative at Hilton Hotels CorporationSales Representative at Hilton Hotels Corporation
Erin HaddErin Hadd
Reservation and Customer Care Agent at Hilton Hotels CorporationReservation and Customer Care Agent at Hilton Hotels Corporation
Stephen HitzfeldtStephen Hitzfeldt
Human Resources Recruiter / Trainer at Hilton Hotels CorporationHuman Resources Recruiter / Trainer at Hilton Hotels Corporation
Dax MorenoDax Moreno
Banquet Server at Hilton Hotels CorporationBanquet Server at Hilton Hotels Corporation
Nichole PrestonNichole Preston
Chiropractic X-Ray Tech at Optimal Spine ChiropracticChiropractic X-Ray Tech at Optimal Spine Chiropractic