DEQUANNA CAINES
Spring,TX
Summary
Adaptable Psychology major (3.8 GPA) currently attending Park University, with 3+ years of work experience. Aiming to leverage a proven knowledge of benefits administration, career pathing, and change management skills to successfully fill the Administrative Clerk role at your company. Frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Administrative Clerk
United States Army
El Paso, TX
06.2019 - 04.2021
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Compute, record, and proofread data and other information, such as records or reports.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Deliver messages and run errands.
- Review files, records, and other documents to obtain information to respond to requests.
- Complete work schedules, manage calendars, and arrange appointments.
- Monitor and direct the work of lower-level clerks.
- Train other staff members to perform work activities, such as using computer applications.
- Process and prepare documents, such as business or government forms and expense reports.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Inventory and order materials, supplies, and services.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Keep records of materials filed or removed, using logbooks or computers.
- Add new material to file records or create new records as necessary.
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
- Answer questions about records or files.
- Modify or improve filing systems or implement new filing systems.
- Enter document identification codes into systems in order to determine locations of documents to be retrieved
- Design forms related to filing systems.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Culinary Specialist
United States Army
, Pyeongtaek
01.2019 - 06.2019
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule staff hours and assign duties.
- Maintain food and equipment inventories, and keep inventory records.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Order and purchase equipment and supplies.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
Mail Room Clerk
United States Army
06.2018 - 12.2018
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
- Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
- Remove from machines printed materials such as labeled articles, postmarked envelopes or tape, and folded sheets
- Add ink, fill paste reservoirs, and change machine ribbons when necessary.
- Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine
- Operations in order to detect any malfunctions
- Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures
- Contact delivery or courier services to arrange delivery of letters and parcels.
- Stamp dates and times of receipt of incoming mail.
- Insert material for printing or addressing into loading racks on machines, select type or die sizes, and position plates, stencils, or tapes in machine magazines
- Release packages or letters to customers upon presentation of written notices or other identification.
- Answer inquiries regarding shipping or mailing policies.
- Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
- Use equipment such as forklifts and automated 'trains' to move containers of mail.
Culinary Specialist
United States Army
Fort Bliss, CA
02.2015 - 12.2018
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Take and record temperature of food and food storage areas such as refrigerators and freezers.
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Portion and wrap the food, or place it directly on plates for service to patrons.
- Weigh or measure ingredients.
- Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
- Remove trash and clean kitchen garbage containers.
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
- Carry food supplies, equipment, and utensils to and from storage and work areas.
- Use manual or electric appliances to clean, peel, slice, and trim foods.
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items
- Make special dressings and sauces as condiments for sandwiches.
- Stir and strain soups and sauces.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Orderly Room
United Stated Army
, Pyeongtaek
01.2018 - 06.2018
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Compute, record, and proofread data and other information, such as records or reports.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Complete work schedules, manage calendars, and arrange appointments.
- Review files, records, and other documents to obtain information to respond to requests.
- Deliver messages and run errands.
- Inventory and order materials, supplies, and services.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Process and prepare documents, such as business or government forms and expense reports.
- Monitor and direct the work of lower-level clerks.
- Make travel arrangements for office personnel.
Education
Life Savers Certification -
Bachelor of Science (B.S - Psychology Candidate
Park UniversityParkville
Skills
- Reliable and Punctual
- Creative Thinking
- Flexible and Adaptable
- Data Recording
- Calendar Management
- Problem Solving
- Self-Motivated
- Multitasking and Prioritization
- Materials Organization
- Expense Reports
- Government Forms
- Basic Bookkeeping
Timeline
Administrative Clerk
United States Army
06.2019 - 04.2021
Culinary Specialist
United States Army
01.2019 - 06.2019
Mail Room Clerk
United States Army
06.2018 - 12.2018
Orderly Room
United Stated Army
01.2018 - 06.2018
Culinary Specialist
United States Army
02.2015 - 12.2018
Life Savers Certification -
Bachelor of Science (B.S - Psychology Candidate
Park UniversityParkville