Marika Recania
West Sacramento,CA
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, analytical and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Office Technician (Typing)
State Of California, Department Of Social Services
West Sacramento, CA
12.2020 - Current
- Monitored usage of supplies and contacted vendors to place new orders for replenishment.
- Supported staff on special assignments and projects.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Recognized issues prior to escalation and applied appropriate techniques for effective resolution.
- Answered central telephone system and directed calls accordingly.
- Scheduled and confirmed appointments and meetings for nurses and facilities
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Administrative Assistant Volunteer
Sacramento Sheriff's Department
Sacramento, CA
10.2019 - 01.2021
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Obtained background check data on characters, financial statuses and personal histories.
- Reviewed and analyzed detailed records.
Office Technician
Sate Of California Employment Development Dept.
Sacramento, CA
06.2020 - 12.2020
- Answered over 60 calls per shift to meet fast-paced call center demands.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
Rental Sales Agent
Avis Budget Group
Sacramento, CA
02.2013 - 07.2020
- Executed sales and marketing initiatives to increase revenue for company.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
High School Diploma -
Visions in Education
Carmichael, CASkills
- Possess the ability to work under pressure to meet deadlines
- Provide outstanding customer service
- Experience working with Microsoft Office, including Outlook, Word, PowerPoint, and Excel
- Excellent analytical skills to identify and resolve problems or provide alternative solutions/ recommendations to management
- Ability to communicate effectively both orally and in writing
- Perform both independently and in a cooperative team environment
Timeline
Office Technician (Typing)
State Of California, Department Of Social Services
12.2020 - Current
Office Technician
Sate Of California Employment Development Dept.
06.2020 - 12.2020
Administrative Assistant Volunteer
Sacramento Sheriff's Department
10.2019 - 01.2021
Rental Sales Agent
Avis Budget Group
02.2013 - 07.2020
High School Diploma -
Visions in Education