Meafou Saifoloi
Victorville,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Office Technician (Typing)
State Of California, Department Of Health Care Svc
2004.11 - Current
- Processed incoming and outgoing mail and packages according to established procedures.
- Process and issuance audit reports and update issuance log
- Answered and managed incoming calls and provided answers to customers and healthcare providers' questions
- Data entry from different documents into the computerized system for purpose of storage
- Coordinated and scheduled meetings and appointments.
- Coordinated travel arrangements for staff members.
- Assisted with onboarding of new employees.
- Supported staff on special assignments
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Enter time and attendance into the HRIS Attendance system
- Provided clerical support to company employees by copying, faxing, and filing documents and other clerical duties as requested
Customer Service Representative
AFLAC Dental And Vision
2022.11 - 2023.10
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Provides initial phone contact with members, prospective members, providers, agents and field personnel while meeting department performance standards. Expected to answer inquiries where appropriate and route calls as needed. Inquires will include benefit and eligibility quotes, claim status, claim issues, premium modes, premium payments and updates, address corrections which may include Select services areas, product interests, and policy cancellations.
- Data Entry - Update member account information as needed and required, enter new individual and group member applications, enter claims, encounters and utilizations, and all other data entry needs as required, but not excluding other departmental requests.
- Research member account history, plan, payment options, complaints and other discrepancies; and correct as needed when advised by a supervisor or appropriate personnel.
Photo Lab Technician
Walmart Store
2003.11 - 2004.11
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Developed and processed film and picture CDs and restored photos using [Software].
- Developed film and produced prints according to customer specifications.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Performed opening and closing procedures to keep operations running smoothly.
Office Technician Typing
State Of California Fairview Developmental Ctr
2000.04 - 2004.11
- Screened visitors and issued badges to maintain safety and security.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new work orders, prepared documentation, and assigned personnel.
- Completed data entry tasks with accuracy and efficiency.
- Verified timekeeping records and handled any discrepancies with employees. Enter time and attendance
- I peformed task as data entry from written and verbal information for general of work orders for a State of California, Fairview Developmental Center, Plant Operations staff of 82.
- Data entry for completion of all work orders, employee time, material costs, task completion entry.
- Receive and deliver emergency trouble calls, business and personal messages for 80+ Plant Operation staff, dispatch workmen and communications.
- Serve as a contact person between Plant Operation staff/personnel and 2000+ Fairview staff, sales people and the general public.
- Operates telephone and two way radio system. Prioritize calls, identify and evaluate nature of calls received, extracting critical. Information to determine which are hazardous and need immediate attention.
- Maintain logs, keep records.
- Prepares time and attendance for all employees.
- Perform other duties ass assigned by Supervisor. (Contact Supervisor: Name: Jim Pichon, Supervisor's Phone: (714) 957-5216)
Education
Associate of Science - Health Information Technology
Cypress College
Cypress, CA06.2018
Associate of Arts - Secretary/Accounting
Long Beach CA Trade School, Long Beach, CA
Long Beach, CA04.1983
High School Diploma -
Polytechnic High School
Long Beach, CA06.1982
Skills
- Customer Service
- Active Listening
- Empathy
- Data Entry
- Typing Skills
- Basic Computer Skills
- Microsoft Word
- Microsoft Excel
- Calm and Professional Under Pressure
- Managing Multiple Tasks
- Problem-Solving Ability
- Clerical Support
- Effective communication skill
Timeline
Customer Service Representative
AFLAC Dental And Vision
2022.11 - 2023.10
Office Technician (Typing)
State Of California, Department Of Health Care Svc
2004.11 - Current
Photo Lab Technician
Walmart Store
2003.11 - 2004.11
Office Technician Typing
State Of California Fairview Developmental Ctr
2000.04 - 2004.11
Associate of Science - Health Information Technology
Cypress College
Associate of Arts - Secretary/Accounting
Long Beach CA Trade School, Long Beach, CA
High School Diploma -
Polytechnic High School
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