Lucia F. Egelston
Phoenix,AZ
Summary
Dedicated professional with proven track record of providing customer service and administrative excellence in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Centrix Failure Analysis
12.2022 - 05.2024
- Manage public and client phone and email correspondence.
- Respond to client requests for information; interpret and explain relevant policies and regulations analyze issues, and determine solutions.
- Facilitate and process 75+ incoming and outgoing large freight and small ground shipments of case evidence per month.
- Create and maintain databases to track and record customer data.
- Assist with meeting set up and maintain office appearance.
- Assist in developing company procedures and policies.
- Invoicing clients for company services and processing payment.
- Assure project activities are performed according to expected timelines and meet quality standards.
Front Desk Agent
Econo Lodge
05.2020 - 12.2021
- Greet guests in friendly manner.
- Manage phone, online, and in-person reservations.
- Perform check-in and check-out tasks; keep accounts in balance and verify totals.
- Make recommendations for activities, transportation, and dining options.
- Satisfy requests and complaints in a timely and professional manner.
- Look after cleaning and organizational upkeep of the lobby and hotel rooms; coordinate with vendors, housekeeping, and maintenance staff to maintain the integrity of the property.
- Train new staff members in customer service techniques and hotel operations.
Banquet Captain & Service Coordinator
Straight To The Plate Catering
03.2018 - Current
- Facilitate set up and take down, service of food and drinks, and adhere to the timeline of high-volume events.
- Assist other departments, doing dishes, aiding in kitchen prep, ensuring cohesive teamwork across departments.
- Conduct training videos to ensure future team members are knowledgeable on company policies and procedures.
- Maintain clean and safe working conditions.
- Handle client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Promote team collaboration among banquet staff members through effective leadership practices that encourage a supportive work environment.
Student Volunteer
Banner Casa Grande Medical Center
06.2016 - 07.2017
- Learn rotation of units to gain experience and familiarity with various medical jobs in the hospital.
- Answer unit phones, assist nurses, supply management, and general administrative work.
- Collect and organize patient samples for lab testing.
- Transport patients throughout the facility; assist with getting in and out of vehicles.
- Participated in training sessions to maintain and improve patient care skills.
- Cultivate a welcoming atmosphere for patients and visitors by assisting with wayfinding, answering questions, and providing general support as needed.
Education
Northern Arizona University
Flagstaff, AZCentral Arizona College
Maricopa, AZMountain Pointe High School
Phoenix, AZ2018
Skills
- Attention to Detail
- Active Listening
- Organization and Prioritization
- Problem-Solving
- Customer Relations Management
- Electronic Programs and Communication Media
Additional Information
- Arizona DPS Level I Fingerprint Clearance Card
- Arizona Food Handlers Card
Timeline
Administrative Assistant
Centrix Failure Analysis
12.2022 - 05.2024
Front Desk Agent
Econo Lodge
05.2020 - 12.2021
Banquet Captain & Service Coordinator
Straight To The Plate Catering
03.2018 - Current
Student Volunteer
Banner Casa Grande Medical Center
06.2016 - 07.2017
Northern Arizona University
Central Arizona College
Mountain Pointe High School