Anna Ewing
Kansas City
Summary
Organized and detail-oriented professional skilled in administrative support, customer service, and office administration, with expertise in multitasking, data entry, and Microsoft Office Suite to ensure efficient workflow and exceptional client relations.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Legacy Beverage LLC
Lenexa
02.2014 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained database of client contact information with accuracy and attention to detail.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Proofread documents for grammar accuracy prior to submission.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Maintained scheduling and event calendars.
- Made copies of correspondence and other printed material.
- Maintained filing systems and updated records for efficient information retrieval.
- Handled confidential documents in an organized fashion according to established protocol.
Server
YaYa's EuroBistro
Overland Park
07.2022 - 05.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Assisted with training of new staff members.
- Processed payments and completed register transactions accurately.
- Data entry
- Computer proficiency
- Office administration
- Problem-solving
- Documentation and recordkeeping
- Microsoft Office Suite
- File organization
- Critical thinking
- Customer and client relations
- Verbal communication
- Clerical support
- Professional communication
Server
Nick And Jake's Shawnee
Shawnee
03.2020 - 07.2022
- Resolved customer complaints and inquiries in a timely manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Attended company and restaurant required trainings and meetings, improving skills.
- Recorded transactions in point of sales system to deliver prompt service.
- Resolved complex technical problems in a timely fashion utilizing problem-solving skills.
Education
High School Diploma -
Shawnee Mission Northwest
KansasSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Task prioritization
- Team collaboration
- Hospitality service expertise
- Professional appearance
- Memory retention
- Sales techniques
- Sales expertise
- Suggestive selling
- Point of sale operation
- Customer service
- Multitasking and organization
- Upselling techniques
- Server training
- Positive and professional
- Teamwork and collaboration
- Attention to detail
- Time management
- Reliability
- Excellent communication
- Team player
- Administrative support
- Computer skills
- Microsoft Office Suite
- File organization
- Data entry
- Effective communication
- Recordkeeping
- Client support
- Meticulous attention to detail
- Multitasking and prioritization
- Data organization
- Meeting planning
- Computer proficiency
- Strong problem solver
References
References available upon request
Timeline
Server
YaYa's EuroBistro
07.2022 - 05.2025
Server
Nick And Jake's Shawnee
03.2020 - 07.2022
Administrative Assistant
Legacy Beverage LLC
02.2014 - Current
High School Diploma -
Shawnee Mission Northwest