Alyana Johnson
Atlanta,GA
Summary
Hello, my name is Alyana Johnson and I believe I will be a great asset to your team because I am hard working applicant seeking to use my knowledge to learn more about the workplace industry. I look forward to working with a team as organized as yours. Please feel free to contact me at 14044842724 or my email HYPERLINK "mailto:alyanaj37@gmail.com" alyanaj37@gmail.com. Best regards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Jack and Jill Children's Center
Fort Lauderdale, Florida
06.2024 - 08.2024
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between clients and customers and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors and provided general information about the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Youth Mentor
APEC Learning Center
Atlanta, GA
08.2024 - Current
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Fostered a culture of mutual support among mentees by encouraging peer mentorship and collaborative learning.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
- Built lasting relationships with youth and parents or guardians.
- Collaborated with fellow mentors to create consistency in program delivery across all areas of focus.
- Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
Line Worker
Jersey Mikes
Peachtree City
04.2021 - 07.2021
- Worked in customer service and provided the best help for all my customers
- Stocked the store correctly
- Always was joyful and greeted customers with a smile
- Always cleaned after myself and others if need be.
- Assisted in the assembly of products on the production line.
- Provided support in training new employees on how to properly operate equipment on the production line.
Education
Skills
- Great customer service
- Easily Accessible
- Problem Solver
- Easy to work with
- Ready to work with a great attitude always
- Strong work ethic
- Friendly coworker
- Adapts very well
- Always asking questions for better work ethic
- Reception oversight
- Filing
- Data Entry
- Scheduling
- Office Administration
- File Organization
- Phone call answering
- Internet Research
- Coordination
- Strong interpersonal skills
- Transporting files
- Strong Problem Solver
Certification
- CPR CERTIFICATION
Timeline
Youth Mentor
APEC Learning Center
08.2024 - Current
Administrative Assistant
Jack and Jill Children's Center
06.2024 - 08.2024
Line Worker
Jersey Mikes
04.2021 - 07.2021