Shawna Martin
Chandler,AZ
Summary
Dedicated healthcare professional with a proven track record at Tri-City Cardiology, enhancing patient experiences through efficient registration and record management. Expert in Allscripts EHR systems and insurance verification, I excel in patient relations and professionalism, significantly improving provider relationships and workflow efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Tri-City Cardiology
04.2023 - Current
- Registered patients, verified demographics, and scanned/organized records streamlining process enhancing patient experience
- Balanced ledgers, collected payments, and verified insurance.
- Managed high-volume patient traffic, ensuring efficient workflow and exceptional customer service.
- Coordinated pre-authorizations, strengthening provider relationships.
Patient Access Representative
Phoenix Childrens Pediatrics Gilbert Office
08.2019 - 11.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed phone inquiries and scheduled appointments, ensuring smooth communication and efficient scheduling.
- Facilitated patient check-ins, verifying insurance and updating records to maintain accurate patient data.
- Processed prescription refills, collaborating with healthcare providers to ensure timely and accurate service.
- Scanned and indexed patient information into the EHR system, maintaining organized and accessible medical records.
Front Office
Mesa Pediatrics
09.1996 - 12.2000
- Reduced wait times for callers by promptly answering phone lines, scheduling appointments, and directing inquiries as needed.
- Greeted and checked in patients professionally, verifying insurance and ensuring accurate registration.
- Maintained a clean, welcoming reception area to promote a positive, professional environment for patients and visitors.
- Provided friendly and knowledgeable assistance while handling sensitive patient information, ensuring privacy, confidentiality, and compliance with HIPAA regulations.
Front Office
Clinic of Physicians and Surgeons
02.1993 - 09.1996
- Reduced wait times for callers by promptly answering phone lines, scheduling appointments, and directing inquiries as needed.
- Managed patient check-ins and check-outs, ensuring a seamless experience and accurate processing of appointments.
- Maintained a clean, professional reception area to promote a welcoming environment for patients and visitors.
Education
Childhood Development of Special Needs
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZHigh School Diploma -
Great Bend High School
Great Bend, KS01-1989
Skills
- Allscripts EHR systems
- Next Gen
- Microsoft and Excel
- Insurance Verification
- Patient confidentiality
- Patient Relations
- Professionalism and Ethics
- Clerical Support
- Organization and Time Management
Certification
- Pharmacy Technician Certificate
Timeline
Patient Registration Representative
Tri-City Cardiology
04.2023 - Current
Patient Access Representative
Phoenix Childrens Pediatrics Gilbert Office
08.2019 - 11.2022
Front Office
Mesa Pediatrics
09.1996 - 12.2000
Front Office
Clinic of Physicians and Surgeons
02.1993 - 09.1996
Childhood Development of Special Needs
Maricopa Community Colleges, Chandler-Gilbert Community College
High School Diploma -
Great Bend High School
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