D'zyre Lee
Bryant,AR
Summary
Skilled Patient Registration Representative with a proven track record at Saline Memorial Hospital, adept in insurance verifications and maintaining high patient satisfaction. Expertise in EHR software and exceptional clerical skills ensured efficient patient data management. Demonstrated ability to handle high call volumes with a professional demeanor, significantly improving office workflow and patient experience.
Overview
4
4
years of professional experience
Work History
Patient Registration Representative
Saline Memorial Hospital
Benton, AR
11.2021 - 10.2023
- Handled high call volume from patients, providers, hospitals, insurance companies, etc.
- Worked on-site and remotely from home.
- Collects and enters all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
- Welcome, check-in patients and visitors with a friendly demeanor.
- Schedules patient visits and procedures for multiple hospitals and outpatient centers, which involves coordinating and adhering to many departments and their clinical protocols.
- Verified patient demographics, insurance coverage, and eligibility, ensuring the accuracy and completeness of patient records.
- Scanning, filing, data entry.
- Print documents, registration documentation, and issue armbands.
- Obtained and recorded patient medical history, medications, and other relevant information in electronic health records (EHR) systems.
- Answered phones, addressed patient inquiries, and provided information about services, policies, and procedures.
- Collected payments, copays, and deductibles; processed insurance claims; and provided financial counseling to patients as needed.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Verified insurance eligibility through online portals or by phone calls.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Front Desk Receptionist
Vital Records Control
Maumelle, AR
01.2020 - 10.2021
- Greeted and welcomed visitors in a professional and friendly manner
- Managed incoming calls and directed them to the appropriate departments
- Handled correspondence, including emails and letters, and distributed them accordingly
- Scheduled appointments and maintained calendars for executives
- Assisted in maintaining office supplies inventory and ordering as needed
- Managed conference room reservations and prepared meeting materials
- Provided administrative support to various departments as required
Education
High School Diploma -
Bryant High School
Skills
- Data entry proficiency
- Insurance authorizations
- EHR software
- Clerical skills
- Payment collection
- Appointment scheduling
- Medical coding
- Payment plan options
- Multi-line phone experience
- Office experience
- Microsoft Word
- Microsoft Outlook
- EMR systems
- HIPAA
- Epic
- Documentation review
- Medical terminology
- Insurance verification
- Medical scheduling
- Medical records
Personal Information
Total Experience: 4+ years' in administrative support within a healthcare setting
References
References available upon request.
Timeline
Patient Registration Representative
Saline Memorial Hospital
11.2021 - 10.2023
Front Desk Receptionist
Vital Records Control
01.2020 - 10.2021
High School Diploma -
Bryant High School
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