Brittany Ford

• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Gathered demographic and insurance information to register patients for medical appointments.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
• Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.

• Educated patients on the importance of proper nutrition for optimal health, fostering improved understanding and compliance.
• Improved patient dietary adherence by conducting thorough nutritional assessments and providing personalized meal plans.
• Contributed to continuous improvement initiatives by participating in departmental meetings and providing valuable input on proposed changes or enhancements.
• Enhanced patient satisfaction with their meals by collaborating with kitchen staff to ensure quality food preparation and presentation.

• Responded to inquiries from callers seeking information.
• Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
• Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.

Proofing, coding, data completion, process Argo/Commerical loan payments

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Assisted in inventory management, helping maintain appropriate stock levels for parts department.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.