Tory Sines
Coshcoton Regional Medical Center
Coshocton,OH
10
years of professional experience
Dynamic healthcare professional with a track record of optimizing patient registration processes while ensuring compliance with HIPAA standards. Expertise in building rapport with patients and training staff to enhance operational efficiency.
Work History
Patient Registration Representative
4 Years 11 Months- Managed insurance verification, facilitating timely patient access to medical services and minimizing billing discrepancies.
- Streamlined patient check-in processes, reducing wait times and improving overall patient satisfaction scores.
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with healthcare regulations.
- Assisted in training new staff on registration protocols and electronic health record systems to enhance team performance.
- Maintained confidentiality of sensitive information in accordance with HIPAA guidelines during patient interactions.
- Updated electronic health records regularly to reflect accurate patient information and support quality care delivery.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Collected payments and co-pays from customers using a large variety of insurance programs, adjusting amounts based on specific plan directives.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
Clerical Care Coordinator
2 Years 7 Months- Facilitated effective communication between multidisciplinary teams and patients to enhance care delivery.
- Managed scheduling of appointments and follow-ups to optimize patient flow and resource allocation.
- Coordinated patient care plans to ensure comprehensive support throughout treatment processes.
- Developed educational materials for patients, improving understanding of treatment options and health management.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Community Integration Specialist
2 Years 10 Months- Facilitated workshops and training sessions to promote skill development among community members.
- Collaborated with local organizations to coordinate resources and services for individuals in need.
- Developed individualized support plans to enhance community engagement for diverse populations.
- Implemented assessment tools to evaluate program effectiveness and client satisfaction.
- Mentored junior staff on best practices in community integration strategies and client relations.
- Streamlined communication processes between clients, families, and service providers for improved outcomes.
- Analyzed feedback data to drive continuous improvement in community outreach initiatives.
- Advocated on behalf of clients to influence policy changes that could improve their overall quality of life and access to essential services.
- Promoted client self-advocacy, empowering them to make informed decisions about their lives.
- Maintained thorough documentation of client interactions, progress reports, and service coordination efforts for compliance purposes.
- Improved client independence through skill-building activities and goal-setting strategies.
- Designed creative programming that catered to the unique interests of each client while promoting a sense of belonging within the community at large.
- Developed a strong network of partnerships with other agencies serving similar populations, enhancing the availability of resources for clients.
- Assessed client needs and evaluated progress towards goals on a regular basis, adjusting interventions as necessary.
- Monitored program outcomes by conducting regular evaluations of service delivery effectiveness.
- Enhanced community integration by developing and implementing individualized support plans for clients.
- Collaborated with interdisciplinary teams to ensure the provision of comprehensive services for clients.
- Strengthened community connections by fostering relationships between clients and local resources.
- Managed challenging behaviors using effective de-escalation techniques while maintaining a safe environment for all involved parties.
- Facilitated group sessions that fostered socialization, communication, and conflict resolution skills among participants.
- Built rapport with clients by demonstrating empathy, active listening skills, and genuine interest in their success.
- Implemented crisis prevention strategies aimed at minimizing incidents leading to significant disruptions in daily routines.
- Participated in case conferences to discuss complex situations requiring collaboration among multiple service providers.
- Connected clients with appropriate resources, such as housing, employment, and healthcare services, to support their overall wellbeing.
- Coordinated with family members and caregivers to involve them in the planning process and enhance client support networks.
- Maintained client records to document assessment, treatment plans and progress.
Education
High School Diploma - Human Services
Skills
Patient registration
Insurance verification
Eligibility determination
Appointment scheduling
Patient scheduling
Patient relations
Payment collection
Payment processing
Insurance authorizations
Payment collection
Patient confidentiality
Referral management
Electronic recordkeeping
Electronic recordkeeping
Data entry proficiency
Data entry software
EHR software
Medical terminology
Medical report preparation
Referral verification
Prescription refills
Transfer coordination
Healthcare industry
Customer service
Clerical support
Collaboration and teamwork
Time management
Payment processing
Resourcefulness and initiative
Medication management
Critical thinking
Attention to detail
Multitasking Abilities
Excellent communication
Team training
Strong interpersonal skills
Active listening
Cross-cultural sensitivity
Active listening
Multitasking
Staff leadership
Teamwork
Organizational skills
Effective communication
Active listening
Appointment management
Patient registration
Timeline
Patient Registration Representative
Coshcoton Regional Medical Center
09.2021 - CurrentRead More
Clerical Care Coordinator
Cleveland Clinic
12.2018 - 07.2021Read More
Community Integration Specialist
Hopewell Industries
04.2016 - 02.2019Read More
Purdue University
High School Diploma from Human Services
Read More