Overview
Work History
Education
Skills
Summary
Work Preference
Timeline
Generic
Jessica Arceneaux

Jessica Arceneaux

Officer
Oklahoma City,OK

Overview

12
12
years of professional experience

Work History

Patient Registration Representative

MAIL CARRIER, United States Postal Service, USPS
Oklahoma City, OK
02.2017 - 04.2017
  • Proficient in managing new admissions
  • Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction
  • Handles demands of different insurance plans with organized approach
  • Reliable Detention Officer skilled handling and managing activities of 1000 offenders in assigned cell block
  • Sound knowledge of constitutional rights and ethical standards of conduct
  • Experience detaining and processing inmates, preparing and serving meals to inmates and monitoring overall facility security., Carried mail and Delivered mail
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Distributed mail on foot to residences and businesses, delivering to approximately 100 customers per shift
  • Directly interacted with customers to deliver mail, packages and ordered goods
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift

Registrar

OU Health – University of Oklahoma Medical Center Outpatient, Surgery
Oklahoma City, OK
05.2021 - 02.2023
  • Keep track of important patient data, bill patients and provide medical records and reports
  • Followed document protocols to safeguard confidentiality of patient records
  • Facilitated communication between patients and various departments and staff
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced environment
  • Verified patient details and insurance coverage and collected co-pays

DETENTION OFFICER

Oklahoma County Sheriff Office
Oklahoma City, OK
12.2018 - 05.2021
  • Wrote daily reports and maintained logs of inmate activities and behaviors
  • Attended to feeding, housing and physical well-being of inmates
  • Conducted physical searches of prisoners and premises in search of weapons and contraband
  • Regularly conducted security and sanitation checks
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances
  • Supervised and controlled behavior of 500 inmates
  • Took custody of prisoners from arresting officers to begin processing into detention facility
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety
  • Processed inmates by taking photographs and fingerprints
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures
  • Verified identification using specialized databases and methods such as fingerprinting
  • Facilitated video arraignment processes as part of judicial process
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Established positive working relationships and maintained boundaries with resident offenders
  • Built solid relationships with staff and residents to keep institution safe and secure
  • Searched building and grounds, living quarters and work areas for contraband
  • Restrained juvenile inmates when disturbances required physical intervention
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects
  • Created and maintained arrest files on inmates processed through jail
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
  • Completed dorm sanitation and maintenance checks and reported results to management
  • Maintained updated and detailed records of calls in physical and electronic database
  • Monitored flow of paperwork and directed information to appropriate departments.

ASSISTANT TEACHER

Child Time Learning Centers
Oklahoma City, OK
03.2018 - 12.2018
  • Initiating classroom activities, preparing supplemental instructions and collecting materials from students
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
  • Provided one-on-one and group-based learning support to maintain student progress and development
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal
  • Worked with teachers to design lesson plans and coordinate activities for classes

Mail Carrier

PACKAGE HANDLER, UPS, Carrier
Oklahoma City, OK
11.2016 - 12.2017
  • Held scanners and physical logs to accurately track item movements
  • Assembled, sealed and loaded packages into correct trucks
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Followed verbal and written instructions to properly move and ship products
  • Delivered updates on anticipated task completion times
  • Handled inventory control and cycle counting procedures

INVENTORY SPECIALIST

RGIS Auditing
Oklahoma City, OK
12.2016 - 01.2017
  • Completed physical inventory counts each month
  • Performed data entry and completed proper paperwork
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Completed physical inventory counts each month

SUPERVISOR

Burlington Coat Factory
Oklahoma City, OK
03.2015 - 06.2015
  • Assign work, evaluate performance, resolve Complaints
  • Accomplishments
  • Firm Success, encouraging Communication, employee motivation
  • Skills Used
  • Emotional balance, being Proactive, creativity, self Knowledge
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Maintained compliance with company policies, objectives and communication goals
  • Set overall vision and provided team leadership
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

CUSTOMER SERVICE REPRESENTATIVE

Auto Zone
Palmdale, CA
04.2013 - 06.2014
  • Customer Satisfaction, Sales, Handling Problems, assisting in Sales, clerical Tasks
  • Accomplishments
  • Resolved customer complaints by identifying problems and taking appropriate corrective action
  • Skills Used
  • Patience, attentive, clear Communication Skills, positive language, acting
  • Skills
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

CUSTOMER SERVICE CASHIER

Walmart Super Center
Palmdale, CA
08.2011 - 10.2012
  • Provide timely and accurate information to incoming customer order status and product knowledge requests
  • Perform other related duties as assigned
  • Accomplishments
  • Lead front end CSM
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed
  • Counted money in drawers at beginning and end of each shift
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Maintained customer satisfaction with quick and professional handling of product returns

Officer

Tinker Air Force Base
Oklahoma City, OK
02.2023 - Current
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Responded to calls regarding domestic disturbances and civil complaints.
  • Conducted surveillance to detect suspicious activity.
  • Enforced speed and parking laws by issuing citations and tickets after infractions.
  • Conducted searches of individuals, vehicles and premises.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Checked vehicle equipment for proper functioning prior to use.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Completed patrols in assigned areas to identify and deter criminal activities.

Education

Degree - Surgical Technology

Wright Career College

EXPECTED - Nursing

Heritage College
03

High School Diploma - undefined

Oklahoma City Community College
05.2009

CERTIFICATIONS First Aid Certification, CPR Certification - undefined

Pete Knight High

Skills

  • SKILLS Customer Service, Product
  • Knowledge, Problem Solving
  • Market Knowledge
  • Computer proficiency
  • Patient Registration
  • Data Entry Software
  • Medical Information Collection
  • Admitting Processes
  • Registration
  • Body and cell searches
  • Restraint Techniques
  • Inmate monitoring
  • Surveillance
  • Headcounts
  • Central and pod control
  • Emergency Response
  • Suicide prevention training
  • Safety and security
  • Weapons training
  • Correctional facility procedures
  • Conflict resolution skills
  • File and records management
  • Inmate behavior modification
  • Tactics
  • Report preparation
  • Foot and Car Patrols
  • Police Reports
  • Report Writing
  • Emergency and Non-Emergency Response
  • Officer Training

Summary

Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations.

Certification from Council on Law Enforcement Education and Training.

Work Preference

Work Type

Full Time

Important To Me

Paid time offPaid sick leaveHealthcare benefits401k matchFlexible work hoursCareer advancement

Timeline

Officer

Tinker Air Force Base
02.2023 - Current

Registrar

OU Health – University of Oklahoma Medical Center Outpatient, Surgery
05.2021 - 02.2023

DETENTION OFFICER

Oklahoma County Sheriff Office
12.2018 - 05.2021

ASSISTANT TEACHER

Child Time Learning Centers
03.2018 - 12.2018

Patient Registration Representative

MAIL CARRIER, United States Postal Service, USPS
02.2017 - 04.2017

INVENTORY SPECIALIST

RGIS Auditing
12.2016 - 01.2017

Mail Carrier

PACKAGE HANDLER, UPS, Carrier
11.2016 - 12.2017

SUPERVISOR

Burlington Coat Factory
03.2015 - 06.2015

CUSTOMER SERVICE REPRESENTATIVE

Auto Zone
04.2013 - 06.2014

CUSTOMER SERVICE CASHIER

Walmart Super Center
08.2011 - 10.2012

Degree - Surgical Technology

Wright Career College

EXPECTED - Nursing

Heritage College

High School Diploma - undefined

Oklahoma City Community College

CERTIFICATIONS First Aid Certification, CPR Certification - undefined

Pete Knight High

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