Kimberly Loza
Anaheim,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
United States Postal Service
Mail Carrier, United States Postal Service
Orange, CA
12.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Caretaker
Providence Health & Services
Anaheim, CA
11.2021 - 12.2022
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained open lines of communication with local emergency services, coordinating efforts during critical incidents to protect residents and property.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Customer Service Representative
Great Wolf Lodge
Garden Grove, CA
11.2018 - 11.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Medical Assisting
UFI
Garden Grove, CA06.2012
High School Diploma -
Katella High School
Anaheim, CA06.2010
Skills
- Excellent Communication
- Active Listening
- Microsoft Word
- Dependable and Responsible
- Fluent in Spanish
- Friendly, Positive Attitude
- Problem-Solving
- Quality Assurance
Timeline
United States Postal Service
Mail Carrier, United States Postal Service
12.2022 - Current
Caretaker
Providence Health & Services
11.2021 - 12.2022
Customer Service Representative
Great Wolf Lodge
11.2018 - 11.2021
Bachelor of Science - Medical Assisting
UFI
High School Diploma -
Katella High School