Kimberly Loza
Anaheim,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
United States Postal Service
Mail Carrier, United States Postal Service
12.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Caretaker
Providence Health & Services
11.2021 - 12.2022
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained open lines of communication with local emergency services, coordinating efforts during critical incidents to protect residents and property.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Customer Service Representative
Great Wolf Lodge
11.2018 - 11.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Medical Assisting
UFI
Garden Grove, CA06.2012
High School Diploma -
Katella High School
Anaheim, CA06.2010
Skills
- Excellent Communication
- Active Listening
- Microsoft Word
- Dependable and Responsible
- Fluent in Spanish
- Friendly, Positive Attitude
- Problem-Solving
- Quality Assurance
Timeline
United States Postal Service
Mail Carrier, United States Postal Service
12.2022 - Current
Caretaker
Providence Health & Services
11.2021 - 12.2022
Customer Service Representative
Great Wolf Lodge
11.2018 - 11.2021
Bachelor of Science - Medical Assisting
UFI
High School Diploma -
Katella High School
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