Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chasmin Drayton

Minneapolis,MN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Patient Registration Representative

M Health Fairview
03.2023 - Current
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Accurately inputted patient and insurance information into company's computer system using EPIC.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.

Temporary Customer Service Representative

Beacon Hill Staffing Group LLC.
08.2022 - 11.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tailored insurance plans to support client needs and establish sense of trust among community members.
  • Educated clients on insurance policies and procedures.

Temporary Intake Representative

PreferredOne
02.2022 - 02.2022
  • Provided first line intake telephone coverage to PreferredOne customers relating to prior-authorization, pre-determination or pre-certification for medical and pharmacy reviews across all products
  • Consulted with Pharmacists to authorize or deny medication fills/refills

Licensed Pharmacy Technician

CVS Healthcare
07.2021 - 02.2022
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated verification and filling of more than 150 daily prescriptions in high-volume retail pharmacy environment.

Education

Associate Degree in Nursing - Pre-Nursing

Minneapolis Community And Technical College
Minneapolis, MN
02.2025

High School Diploma -

Northwest High School
Clarksville, TN
05.2021

Skills

  • Critical Thinking
  • Verifying Eligibility
  • Registration Services
  • Patient Registration
  • Medical Terminology
  • Time Management
  • EPIC Trained
  • Scheduling

Timeline

Patient Registration Representative

M Health Fairview
03.2023 - Current

Temporary Customer Service Representative

Beacon Hill Staffing Group LLC.
08.2022 - 11.2022

Temporary Intake Representative

PreferredOne
02.2022 - 02.2022

Licensed Pharmacy Technician

CVS Healthcare
07.2021 - 02.2022

Associate Degree in Nursing - Pre-Nursing

Minneapolis Community And Technical College

High School Diploma -

Northwest High School

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Chasmin Drayton