Makiyia Gorham
Washington,DC
Summary
Warm and friendly Makeup Artist with 4 years of experience in makeup application for performances, pageants and special occasions. Strong communication skills and knowledge of makeup products and trends. Excellent reputation for meeting client requests and expectations.
Adept at enhancing customer experiences and streamlining operations, my tenure at Medstar Washington Hospital Center honed my customer service and problem-solving skills. Demonstrated adaptability and a team player attitude, significantly contributing to operational efficiency and patient satisfaction. Excelled in maintaining confidentiality and accuracy, vital in fast-paced healthcare settings. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
12
12
years of professional experience
Work History
Patient Registration Representative
Medstar Washinton Hospital Center
02.2024 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
Patient Access Registrar
DC Derm Docs
11.2021 - 01.2024
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Handled customer transactions efficiently while ensuring accuracy in cash handling procedures.
- Acted as a brand ambassador by embodying company values and promoting a positive image while interacting with both clients and colleagues alike.
- Boosted sales revenue through engaging product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and maintain a positive store environment.
- Resolved customer complaints professionally by listening empathetically, identifying the root cause of dissatisfaction, and offering appropriate solutions or accommodations when necessary.
- Expanded clientele base with proactive outreach, networking events, and social media marketing efforts.
Bartender
On The Rocks Restaurant & Bar
06.2018 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Patient Access Representative/Phlebotomist
BLOOM Obstetrics/Gynecology
01.2018 - 01.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
Sales Associate
Childrens Place Inc.
01.2016 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience..
Barista
Cosi Restaurant
12.2012 - 12.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Eastern Senior High School
Washington, DC06.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Makeup Application
- Makeup product knowledge
- Creative makeup application
- Long-lasting makeup application
- Makeup and Lashes
- Skincare knowledge
- Makeup trend awareness
- Eyebrow styling
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
Timeline
Patient Registration Representative
Medstar Washinton Hospital Center
02.2024 - Current
Patient Access Registrar
DC Derm Docs
11.2021 - 01.2024
Bartender
On The Rocks Restaurant & Bar
06.2018 - 12.2022
Patient Access Representative/Phlebotomist
BLOOM Obstetrics/Gynecology
01.2018 - 01.2022
Sales Associate
Childrens Place Inc.
01.2016 - 10.2018
Barista
Cosi Restaurant
12.2012 - 12.2015
High School Diploma -
Eastern Senior High School
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