Stacy Whistle
Owensboro,KY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
31
31
years of professional experience
Work History
Patient Registration Representative
Owensboro Health Regional Hospital
Owensboro, KY
09.2004 - Current
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification procedures to streamline patient registration and reduce delays.
- Trained new staff on electronic health record systems to enhance operational efficiency and accuracy.
- Collaborated with clinical teams to resolve patient inquiries and improve overall service delivery.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Office Manager
Rural King
Owensboro, KY
01.1995 - 09.2004
- Balancing of daily receipts, balancing cash and making deposits.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Trained and mentored administrative staff to enhance customer service and office efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Medical Office
Owensboro Junior College of Business
Owensboro, KY07-1991
High School Diploma -
Apollo High School
Owensboro, KY05-1989
Skills
- Payment collection
- Patient confidentiality
- Patient relations
- Appointment scheduling
- Resourcefulness and initiative
- Data entry
- Time management
- Critical thinking
- Medical billing
- Bookkeeping
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Professionalism and ethics
- Office management
Timeline
Patient Registration Representative
Owensboro Health Regional Hospital
09.2004 - Current
Office Manager
Rural King
01.1995 - 09.2004
Medical Office
Owensboro Junior College of Business
High School Diploma -
Apollo High School