Laure' Williams
Orlando,FL
Summary
Profile Statement Motivated professional with 5 years experience that is passionate in building strong relationships. Demonstrates excellence in enhancing client satisfaction and retention, adept in cross-departmental project execution with budgets exceeding $10M, and proficient in onboarding clients onto CRM systems. Driven to establish process efficiency, fostering strong customer relationships, and providing seamless client lifecycle experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Development Services Coordinator
Orange County Government
Orlando, FL
01.2023 - Current
- Spearhead review and analysis of plans, applications, and data. Create strategic presentations for board meetings focused on key areas for growth
- Direct 8 permit analysts to successfully onboard public on permitting CRM system, achieving 15% increase in contractor renewals through improved process efficiency and public engagement
- Increase efficiency 20% by streamlining coordination processes and implementing new organizational systems.
- Improve team productivity with regular communication and progress updates, fostering collaborative work environment.
Spa Room Operator and Lead Skin Specialist
L'aesthetic Skin Services
Orlando, FL
04.2021 - 06.2023
- Conducted over 200 comprehensive client consultations establishing personalized plans that result 95% client satisfaction rate and two fold increase in client base
- Expanded service offerings by integrating high-quality products, which enhanced client trust
- Developed understanding of clients' skin health objectives, partnered with them to build strategic success plans to achieve expected outcomes.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
Technical Account Manager
Travelers
01.2017 - 08.2021
- Managed diverse portfolio of accounts, ensuring optimal service delivery and exceeding client satisfaction by 10%
- Initiated effective communication and problem-solving strategies that strengthen client relationships, facilitated recovery of over $750K in subrogation, directly impacting premium costs
- Implemented Influence and focus to product value to various stakeholders and decision makers.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Collaborated with legal team, business stakeholders for seamless product integration and complete resolution experience.
Claim Relationship Manager
State Farm
Winter Haven, FL
11.2012 - 02.2017
- Enhanced policyholder satisfaction levels to 94% through effective claims resolution and process augmentation, contributing to significant improvement in retention rates.
- Successfully recovered over $3.1 million in policy premiums, demonstrating profound impact on financial performance and client trust.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction; saving litigation expense.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Education
Bachelor's of Science - Business Administration
University of North Carolina
CharlotteSkills
- Data Analysis
- Relationship Management
- Problem Solving
- Process Improvement
- Workday
- Slack
- Database Management
- Project Management
- Sales and Marketing
- Task Delegation
- Customer Relationships
- New Business Development
Impact
Assisted claim departments with litigation plans by acting as the voice of policyholders through storytelling and user data.
Brainstormed with Agents to maintain fair premiums while protecting policyholders assets
Created presentations based on analyzed data for board members to make decisions that impacting community
Delivered successful go-to-market strategies to enhance luxury spa demand for products and trendy services.
Evaluated claim files in cross collaboration to design litigation plans and adhere to tight deadlines.
Facilitated timely user reports and incorporated KPIs that increased public satisfaction up 96%.
Certification
- Tech Sales Certificate, CourseCareers - 2023
Timeline
Development Services Coordinator
Orange County Government
01.2023 - Current
Spa Room Operator and Lead Skin Specialist
L'aesthetic Skin Services
04.2021 - 06.2023
Technical Account Manager
Travelers
01.2017 - 08.2021
Claim Relationship Manager
State Farm
11.2012 - 02.2017
Bachelor's of Science - Business Administration
University of North Carolina