Your Name
Norman,OK
Summary
Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
17
17
years of professional experience
Work History
Account Manager, Inside Sales
Special Metals Inc.
Moore, OK
05.2017 - Current
- Developed successful customer relationships to boost sales opportunities.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Managed multiple accounts simultaneously while meeting deadlines.
- Solicited feedback from customers on their experience with products or services.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Greeted and assisted customers to foster positive experiences.
- Attended trade shows and conferences as a representative of the company.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Listened to customer needs to identify and recommend best products and services.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Achieved cost-savings by developing functional solutions to problems.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer disputes or complaints in a timely manner.
- Gained market share in new sales performance through aggressive team training.
- Fielded customer feedback and complaints.
- Collaborated with marketing and development departments for effective sales.
- Participated in trade shows and industry events to network with potential customers.
- Performed regular follow-up calls to ensure customer satisfaction levels remain high.
- Provided technical support to customers regarding products and services.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Negotiated pricing and contracts with customers.
- Communicated with repeat customers to build long-term relationships.
- Identified areas for improvement in the sales process and developed solutions accordingly.
- Increased company profit through effective employee training.
- Monitored changes in the marketplace that could affect existing or future sales activities.
- Reviewed competitors' offerings, pricing structures, and marketing tactics.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager on Duty
Old Chicago Pizza
Oklahoma City, Oklahoma
04.2008 - 10.2017
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations, company policies, and procedures.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed strategies to increase customer satisfaction ratings.
- Assigned work and monitored performance of project personnel.
- Responded to customer questions regarding products, prices and availability.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned tasks to employees and monitored progress of projects.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Delegated tasks among team members according to their strengths and abilities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Negotiated with suppliers to secure cost-effective resources.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created schedules for staff members according to business needs.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Coordinated special events such as promotional campaigns or store openings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Performed administrative tasks such as filing documents or preparing reports.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented new operational procedures, increasing efficiency.
- Maintained inventory levels by ordering supplies as needed.
- Investigated incidents reported by customers or staff members.
- Audited cash registers at the end of each shift for accuracy.
- Conducted regular team meetings to discuss operational issues.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Reviewed daily sales reports to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures, significantly reducing error rates.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Analyzed data from customer surveys and implemented changes accordingly.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
West Potomac High School
Alexandria, VA06-1999
Some College (No Degree) -
Northern Virginia Community College
Annandale, VASkills
- Preparing contracts
- Customer training
- Lead prospecting
- Advertising
- Account development
- Converting leads
- New account creation
- Customer rapport
- Revenue retention
- Customer relationships
- Relationship building
- Cost reviewing
- Compliance requirements
- Product training
- Internet savvy
- Excellent communication skills
- Vendor management
- Revenue generation
- Order processing
- Sales analysis
- Excellent negotiating tactics
- Client relationship building
- Customer satisfaction
- Sales expertise
- Sales techniques
- Report writing
Timeline
Account Manager, Inside Sales
Special Metals Inc.
05.2017 - Current
Manager on Duty
Old Chicago Pizza
04.2008 - 10.2017
High School Diploma -
West Potomac High School
Some College (No Degree) -
Northern Virginia Community College