Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
BusinessAnalyst

Heather Wilcox

San Diego,CA

Summary

Dynamic Senior IT Program Manager with extensive experience delivering complex, large-scale programs across diverse domains, including data platforms, application/software security, cybersecurity awareness, and autonomous systems. Achieved 100% on-time delivery through expert Agile execution, product ownership, and cross-functional leadership. Proficient in backlog management, roadmap and capacity planning, and stakeholder engagement, ensuring alignment of technology solutions with strategic business objectives. Committed to driving innovation and effectively managing risk while navigating unique challenges in industries such as finance, telecom, retail, and HR outsourcing.

Overview

15
15
years of professional experience
9
9

Certifications

Work History

CAREER BREAK

HCLTech
05.2025 - Current
  • One of multiple people laid off due to a change in company strategy.
  • Consistently received outstanding performance reviews from leadership and peers; parted on good terms.
  • Engaging in professional skill-building to increase knowledge of cybersecurity, AI and project management.

SR TECHNICAL PROGRAM MANAGER AND PRODUCT OWNER

HCLTech (contracted by T-MOBILE)
10.2022 - 05.2025
  • Managed schedules, risks, and deliverables for highly technical product teams, aligning security efforts with strategic goals for Data & Security and Autonomous Platforms during and after mergers & acquisitions (M&A).
  • Successfully managed and executed the Sensitive Data in Clear Text Remediation initiative, eliminating 64.6 million security violations in under 12 months, aligning cross-functional teams to achieve compliance and mitigate enterprise risk.
  • Led Agile backlog management, road mapping, and capacity planning across 5 product teams, aligning product priorities with stakeholder input and business strategy within 3 months.
  • Drove the Database Security platform during the enterprise-wide Jira Software Migration, enhancing collaboration across 10 product teams and 30+ members successfully within 4 months.
  • Accelerated product delivery by fostering a culture of collaboration, continuous improvement, and proactive risk mitigation—achieving 100% on-time delivery.
  • Delivered executive dashboards and monitored KPIs to drive data-informed decision-making and enhance product performance within 3 months.
  • Championed customer-centric innovation through feedback loops and knowledge-sharing initiatives, improving product alignment and cross-team collaboration.

TECHNICAL PROJECT MANAGER

IBM Consulting (contract by MUFG Union Bank)
02.2022 - 05.2022
  • Managed Data Platforms and PMO migration teams for MUFG, coordinating cross-functional workstreams to ensure delivery excellence, quality, and alignment across multiple internal teams during merger and acquisition (M&A) with U.S. Bancorp.
  • Developed a comprehensive Migration Plan and Runbook, ensuring seamless integration of Union Bank with U.S. Bancorp within 4 months, enhancing operational efficiency.
  • Spearheaded the Command Center for Data Load Testing and Migration Rehearsals, achieving early migration of 186 systems (100%) — a historic milestone for MUFG.

SOFTWARE SECURITY PROGRAM & ENABLEMENT SR MANAGER

KForce (contracted by MUFG Union Bank)
09.2017 - 10.2020
  • Managed enterprise-level software application security projects classified as Moderate-High risk for the Enterprise Information Security team.
  • Led the early implementation of Governance and DevSecOps Enablement Controls—integrating security into CI/CD pipelines. Successfully closed audit issues related to OCC 2008-16 (Information and Application Security) ahead of schedule.
  • Designed and maintained a modern, user-friendly portal to showcase software security services, enhancing visibility, user engagement, and service adoption.
  • Led secure coding training for 1,000+ developers via workshops and e-learning, ensuring compliance and on-time product launch.
  • Resolved audit issue in Software Security Training Program, achieving 100% developer compliance within 30 days through collaboration with LMS team and vendors.
  • Managed end-to-end software security assessments via ServiceNow and Jira, ensuring timely support through threat modeling, code analysis, and design reviews.
  • Collaborated cross-functionally to promote Software Security strategy, increase vulnerability visibility, and enhance security process awareness.

LEAD BUSINESS SYSTEMS ANALYST

Vektrel (contracted by Petco)
01.2017 - 03.2017
  • Led integration and re-engineering of internal API for Integration Services Group using new MuleSoft AnyPoint platform.
  • Implemented new API lifecycle and request process in Jira, boosting efficiency and delivering ahead of schedule and on budget in 3 months.
  • Defined and prioritized epics and user stories, resulting in a streamlined workflow that improved team productivity and reduced delivery time by 50%.
  • Facilitated the creation of comprehensive enterprise data models, aligning technical documentation with business needs, which significantly improved project clarity and execution.
  • Acted as liaison between vendor, domain architects, developers, and mobile app team, developed and delivered functional mapping, JSON schemas, and RAML for API build.

PROGRAM MANAGER AND ASST PROGRAM DIRECTOR

Xerox HR Solutions, LLC
03.2010 - 06.2016
  • Led multiple end-to-end HR benefit project implementations for Fortune 100 clients. Oversaw delivery of customized multilingual web content in English, Spanish, and French, ensuring alignment with client requirements and global standards.
  • Developed and managed Responsive Web Design (RWD), HealthAct, and Governance programs; recognized by clients and internal stakeholders for the successful and timely delivery of key program deliverables.
  • Streamlined the implementation process for employee portals, achieving a significant reduction in onboarding time and enhancing service quality across 40+ clients.
  • Led testing and requirements gathering for system integration and acceptance, ensuring stakeholder alignment and successful delivery.
  • Facilitated cross-functional collaboration on HR projects, ensuring timely delivery of customized solutions that met client requirements and enhanced overall service quality.
  • Planned and facilitated new vendor kick-off meetings focused on requirements gathering, discovery, and project planning to ensure alignment and accelerate onboarding.

Education

Some College (No Degree) - Program and Business Management

Widener University
Chester, PA

Associate's Degree - Business Administration

Rowan College South Jersey
Sewell, NJ

Skills

  • Agile and Scrum Project Management
  • Business Analytics
  • Client Management
  • Communication
  • Cybersecurity Awareness
  • Data Governance
  • Diverse Team Building
  • Program Management
  • Results Driven
  • Risk Assessment
  • SDLC
  • Technical Writing
  • User Experience
  • Vendor Management

Certification

  • Microsoft 365 CoPilot Training for IT
  • Managing Cybersecurity
  • The Foundations of Cybersecurity
  • Cybersecurity Asset Management
  • AWS: Getting Started with Cloud Security
  • Introduction to AWS for Non-Engineers
  • Software Security Practitioner PM Suite (ISC) 2
  • IANS Threat Modeling
  • Strategic Applications of IT Project & Program Management

Affiliations

  • WiCys San Diego Chapter
  • San Diego Cyber Group
  • SANS

Timeline

CAREER BREAK

HCLTech
05.2025 - Current

SR TECHNICAL PROGRAM MANAGER AND PRODUCT OWNER

HCLTech (contracted by T-MOBILE)
10.2022 - 05.2025

TECHNICAL PROJECT MANAGER

IBM Consulting (contract by MUFG Union Bank)
02.2022 - 05.2022

SOFTWARE SECURITY PROGRAM & ENABLEMENT SR MANAGER

KForce (contracted by MUFG Union Bank)
09.2017 - 10.2020

LEAD BUSINESS SYSTEMS ANALYST

Vektrel (contracted by Petco)
01.2017 - 03.2017

PROGRAM MANAGER AND ASST PROGRAM DIRECTOR

Xerox HR Solutions, LLC
03.2010 - 06.2016

Some College (No Degree) - Program and Business Management

Widener University

Associate's Degree - Business Administration

Rowan College South Jersey

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