Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic
Soumik Kumar Mitra

Soumik Kumar Mitra

Irving,TX

Summary

With 17+ years of experience in program, project, and delivery management, Successfully led and delivered complex, scalable, and customer-driven projects for leading global organizations, such as Microsoft, Accenture, and Hitachi Vantara. A certified ScrumMaster, Product Owner, and ITIL practitioner, with expertise in Professional Services, Customer Success, and Agile Management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Career Break

NA
01.2023 - Current
  • Took an intentional break to care for family and new born.
  • Obtained ScrumMaster and Product Owner certifications.
  • Preparing for PMP and AI certifications.

Senior Program Manager

Microsoft
08.2021 - 12.2022
  • Managed end-to-end delivery of digital products and strategic programs, collaborated with cross-functional teams and stakeholders, received awards for innovation and customer obsession.
  • Strategically planned and managed skill-building and UX research programs.
  • Led a horizontal organization bridging product teams with customers at every stage of the product lifecycle.
  • Exceeded OKR targets by 30% in FY22 using research programs and studies.
  • Managed and organized skill-building workshops and user research studies for 50+ product groups.
  • Collaborated globally to improve product impact.
  • Planned fiscal cost/budget, vendor management, and operational planning.
  • Automated systems to reduce manual effort by 30%.

Program Manager

Accenture
09.2020 - 07.2021
  • Established strong relationships with key stakeholders, ensuring support for program initiatives at IDC (India Development Centre).
  • Created automated systems for intake and matching of research studies/programs.
  • Analyzed survey and feedback data to create scope, plans, and reports.
  • Worked on Qualtrics, Microsoft Forms, Azure DevOps, and Power BI for data tracking and analysis.
  • Managed client, vendor, and stakeholder relationships.

Project & Delivery Manager

Hitachi Consulting
03.2014 - 08.2020
  • Improved project delivery efficiency by streamlining processes and implementing best practices in project management.
  • Managed eCommerce projects for clients in Canada and Latin America, receiving awards for customer satisfaction.
  • Led Agile-Scrum development projects, including migration from WebSphere Commerce to Magento Commerce.
  • Played roles of Project Coordinator, Scrum Master, and Business Analyst.
  • Promoted to a Lead in 2 years, managing offshore teams.

Team Lead

EPAM
09.2005 - 02.2014
  • Led development and support teams, interacting with clients for requirements gathering and delivery.
  • Developed, deployed, and tested applications on WebSphere Commerce framework.
  • Expanded a project team from 2 to 12 members in 2.5 years.

Education

MBA - Leadership & Strategy

NMIMS
12.2021

PG Diploma in Advanced Computing

CDAC
08.2005

Bachelor of Engineering

Pt. Ravi Shankar Shukla University
06.2003

Skills

  • Project Management
  • Program Management
  • Delivery Management
  • Customer Success
  • eCommerce
  • Agile-Scrum
  • UX Research
  • Vendor Management
  • Product Development
  • Operations & Support
  • Business Analysis
  • Consulting

Awards

  • People's Choice Leadership Award for 'Customer Obsessed' (Microsoft)
  • Pinnacle Maestro Award for 'Continuous innovation and Agility' (Accenture)

Certification

  • ITIL v4 Certified
  • Certified ScrumMaster (CSM)
  • Certified Scrum Product Owner (CSPO)
  • Harvard Certification – Planning Communication, Writing in Business, Presenting in Business

Timeline

Career Break

NA
01.2023 - Current

Senior Program Manager

Microsoft
08.2021 - 12.2022

Program Manager

Accenture
09.2020 - 07.2021

Project & Delivery Manager

Hitachi Consulting
03.2014 - 08.2020

Team Lead

EPAM
09.2005 - 02.2014

MBA - Leadership & Strategy

NMIMS

PG Diploma in Advanced Computing

CDAC

Bachelor of Engineering

Pt. Ravi Shankar Shukla University

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Soumik Kumar Mitra