Justin Cottle
Murrieta,CA
Summary
Operations, Customer Success, and Project Management professional specializing in enhancing business operations and customer relationships. Developed scalable operational processes and improved workflows that significantly increased efficiency and customer satisfaction. Committed to driving organizational growth through innovative solutions and a strong work ethic.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Career Break
At Home
Huntington Beach, CA
07.2022 - Current
- Supported family through full-time caregiving during planned career break, enhancing family stability and well-being.
- Coordinated complex schedules, budgets, logistics, and household operations, demonstrating exceptional organization and prioritization skills.
- Continued professional development through training on business technology, customer success, operations, and AI productivity tools.
- Pursued continuous learning in business technology, customer success, operations, and AI productivity tools to prepare for re-entry into operations, customer success, or project coordination.
Service Consultant
Office Depot / ODP Business Solutions
Signal Hill, California
09.2021 - 07.2022
- Managed portfolio of business accounts, serving as primary customer contact to ensure effective communication and support.
- Resolved customer issues and coordinated solutions, enhancing client satisfaction and retention.
- Collaborated with sales, operations, and fulfillment teams to improve customer experience.
- Coordinated inventory requests and order management, providing administrative support across multiple departments.
- Coordinated inventory requests, order management, and administrative support across multiple departments.
- Supported ODP Business Solutions clients with office supply and print service requests.
Turnover Specialist
Kiewit
Joliet, Illinois
11.2020 - 05.2021
- Organized documentation to ensure compliance with project standards.
- Assisted engineering and project management teams in meeting demanding deadlines.
- Coordinated Kiewit project documentation and controlled daily correspondence workflows.
- Reviewed drawings, specifications, and field reports for construction compliance.
- Prepared submittals, permits, and tracking logs for site operations.
- Supported Kiewit construction teams with project documentation and daily coordination.
- Reviewed submittals and tracked approvals for Kiewit project workflows.
- Maintained compliance records for Kiewit safety and quality requirements.
- Prepared status reports for Kiewit managers and field supervisors.
- Assisted Kiewit operations with process updates and document control.
Operations Lead/ Customer Success & E-commerce Operations
DRM Resources/ Smarter Nutrition
Costa Mesa, CA
01.2018 - 06.2020
- Supported growth of Smarter Nutrition during startup phase by developing scalable operational processes across multiple departments.
- Designed, documented, and implemented Standard Operating Procedures (SOPs) that standardized workflows, improved consistency, and increased operational efficiency.
- Supported the growth of Smarter Nutrition during its startup phase by helping develop scalable operational processes across multiple departments.
- Managed day-to-day operations for multiple Shopify ecommerce stores, optimizing inventory management, order fulfillment, and customer satisfaction.
- Supervised and mentored Brand Coordinators while coordinating priorities across operations, marketing, customer service, and fulfillment teams.
- Produced executive reports and operational dashboards that informed strategic decision-making.
- Led special projects from planning through execution while balancing multiple priorities in a fast-paced startup environment.
- Improved internal processes by identifying workflow bottlenecks and implementing practical solutions that increased productivity.
- Collaborated directly with executives on business initiatives, process improvements, and organizational development.
- Led daily operations for DRM Resources and Smarter Nutrition fulfillment workflows.
- Trained staff on standard procedures, safety practices, and quality checks.
- Streamlined internal workflows for production, storage, and customer service support.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
Project Administrator
HMT Solar
Escondido, CA
01.2016 - 01.2017
- Tracked employee hours and logged materials to ensure accurate project records and effective cost control.
- Facilitated new-hire onboarding and processed worker documentation to streamline integration into the team.
- Provided administrative support to field leadership, maintaining organized records to enhance project coordination.
Spirits Captain
Total Wine & More
Huntington Beach, CA
01.2014 - 01.2016
- Provided outstanding in-person and phone customer service, enhancing customer satisfaction.
- Trained team members on product knowledge and effective customer interaction, improving service quality.
- Managed department operations and supported achievement of sales goals through strategic oversight.
Education
Bachelor of Science - Engineering Major
Cypress College
Cypress, CA 09.2014 - 04.2015
Skills
- Customer Success
- Customer Experience
- Client Relationship Management
- Customer Support
- Ecommerce Operations
- Shopify
- Operations Management
- Project Management
- Project Coordination
- Process Improvement
- SOP Development
- Workflow Optimization
- Operational Excellence
- Business Operations
- Executive Reporting
- Data Analysis
- Microsoft Excel
- Google Workspace
- CRM Systems
- Inventory Management
- Cross-functional Collaboration
- Team Leadership
- Strategic Planning
- Problem Solving
Timeline
Career Break
At Home
07.2022 - Current
Service Consultant
Office Depot / ODP Business Solutions
09.2021 - 07.2022
Turnover Specialist
Kiewit
11.2020 - 05.2021
Operations Lead/ Customer Success & E-commerce Operations
DRM Resources/ Smarter Nutrition
01.2018 - 06.2020
Project Administrator
HMT Solar
01.2016 - 01.2017
Bachelor of Science - Engineering Major
Cypress College
09.2014 - 04.2015
Spirits Captain
Total Wine & More
01.2014 - 01.2016