Martha Mairena
Saddle Brook,NJ
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
CSR II
Maximus Call Center
Raleigh, NC
12.2020 - Current
- Health Insurance Market Place Representative CSR2 (Get Covered NJ)
- Offers and help New Jersey residents with the state application process to choose a health insurance coverage through the SBE,
- Assist policyholders in settling claims
- Handle private information in a sensitive and professional manner. (HIPPA training)
- Verify and explain policy information to consumers
- Process any documentation required from consumers
Sales Executive Admin Assistant
Avas Flower, 300 CORPORATE DRIVE
MAHWAH, NJ
02.2017 - 10.2020
- Provide executive level administration support, including those that are of a sensitive and confidential nature
- Prepare a variety of documents including spreadsheets, charts, correspondence and presentations for external or internal purposes
- Investigate all chargebacks and short paid invoices, as necessary and respond to all bank claims before the due date.
Branch Manager
AMSCOT, STORE
MIAMI, FL
09.2012 - 08.2016
- Controlled labor and supply by executing schedule templates and supervising work shifts
- Complied with federal, state, and company laws by keeping accurate records
- Enforced policies among customers and employees alike.
Inbound Sales Representative
ALORICA, 19500 S. DIXIE HIGHWAY
MIAMI, FL
08.2010 - 09.2012
- Written) -Filed any required reports, such as SAR’s and/or CTR’s
- Reported any suspicious activities such as Money Laundering and/or Financial
- Rimes
- Responsible for main store tasks: Opening and/or closing, ordering inventory, assisting customers with different financial transactions, training and developing associates
- Resolved issues, retained customers and proactively offered products and services that added value and helped customers understand the benefits of their account
- Able to use Windows, Mac (OS X) preferred, and Excel and Word
- Required to offer promotional incentives and provide additional sales opportunities as outlined by Direct TV.
Education
BA - Business Administration
Miami Dade College
01.2007 - 03.2009
Skills
Report preparation
Timeline
CSR II
Maximus Call Center
12.2020 - Current
Sales Executive Admin Assistant
Avas Flower, 300 CORPORATE DRIVE
02.2017 - 10.2020
Branch Manager
AMSCOT, STORE
09.2012 - 08.2016
Inbound Sales Representative
ALORICA, 19500 S. DIXIE HIGHWAY
08.2010 - 09.2012
BA - Business Administration
Miami Dade College
01.2007 - 03.2009
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