Martha Mairena
Saddle Brook,NJ
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
CSR II
Maximus Call Center
Raleigh, NC
12.2020 - Current
- Health Insurance Market Place Representative CSR2 (Get Covered NJ)
- Offers and help New Jersey residents with the state application process to choose a health insurance coverage through the SBE,
- Assist policyholders in settling claims
- Handle private information in a sensitive and professional manner. (HIPPA training)
- Verify and explain policy information to consumers
- Process any documentation required from consumers
Sales Executive Admin Assistant
Avas Flower, 300 CORPORATE DRIVE
MAHWAH, NJ
02.2017 - 10.2020
- Provide executive level administration support, including those that are of a sensitive and confidential nature
- Prepare a variety of documents including spreadsheets, charts, correspondence and presentations for external or internal purposes
- Investigate all chargebacks and short paid invoices, as necessary and respond to all bank claims before the due date.
Branch Manager
AMSCOT, STORE
MIAMI, FL
09.2012 - 08.2016
- Controlled labor and supply by executing schedule templates and supervising work shifts
- Complied with federal, state, and company laws by keeping accurate records
- Enforced policies among customers and employees alike.
Inbound Sales Representative
ALORICA, 19500 S. DIXIE HIGHWAY
MIAMI, FL
08.2010 - 09.2012
- Written) -Filed any required reports, such as SAR’s and/or CTR’s
- Reported any suspicious activities such as Money Laundering and/or Financial
- Rimes
- Responsible for main store tasks: Opening and/or closing, ordering inventory, assisting customers with different financial transactions, training and developing associates
- Resolved issues, retained customers and proactively offered products and services that added value and helped customers understand the benefits of their account
- Able to use Windows, Mac (OS X) preferred, and Excel and Word
- Required to offer promotional incentives and provide additional sales opportunities as outlined by Direct TV.
Education
BA - Business Administration
Miami Dade College
01.2007 - 03.2009
Skills
Report preparation
Service standard compliance
Recordkeeping strengths
Administrative support
POS systems expert
Money handling abilities
Medical terminology knowledge
CRM
Creative problem solving
HIPPA Training
Timeline
CSR II
Maximus Call Center
12.2020 - Current
Sales Executive Admin Assistant
Avas Flower, 300 CORPORATE DRIVE
02.2017 - 10.2020
Branch Manager
AMSCOT, STORE
09.2012 - 08.2016
Inbound Sales Representative
ALORICA, 19500 S. DIXIE HIGHWAY
08.2010 - 09.2012
BA - Business Administration
Miami Dade College
01.2007 - 03.2009