Jaron DeVito
Grandville,MI
Summary
CompTIA A+ certified student with two years of technical training, one-year helpdesk support experience and pursuing Bachelor’s in Network Management and Security. Seeking positions in IT and technical support. Coming with extensive knowledge of Windows OS, troubleshooting and documentation, as well as knowledge of Cisco hardware/software and networking.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
Work History
Package Handler
FedEx
09.2020 - Current
- Organize and sort packages onto trucks
- Unload trucks and vans
- Work efficiently to complete jobs quickly
- Keep consistent rate of 1100 packages per hour
- Assisted warehouse manager during busy periods, developing new skills while boosting warehouse efficiency.
IT Support Specialist
City of Walker
04.2020 - 09.2020
- Manage Active Directory on Windows Server
- Provide effective troubleshooting and support for servers, networks, and infrastructure
- Utilize Vorex for inventory, ticketing, and time tracking
- Utilize Kaseya VSA for agent deployment and management
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
Crew Member Trainer
McDonalds
Lowell, MI
10.2019 - 09.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Bachelor of Science - Network Management And Security
Davenport University
Grand Rapids, MI 09.2020 - Current
High School Diploma -
Lowell Senior High School
Lowell, MI 09.2016 - 06.2020
Skills
Package unloading
Warehouse Logistics
Desktop support
Technical Issues Analysis
Operating System Management
Team Building and Management
Customer Service
Communication
Technical Support
Networks
Cisco Hardware/Software
Certification
CompTIA A+
Timeline
CompTIA A+
12-2021
Bachelor of Science - Network Management And Security
Davenport University
09.2020 - Current
Package Handler
FedEx
09.2020 - Current
Google IT Support by Google
07-2020
MS Outlook 2016
05-2020
IT Support Specialist
City of Walker
04.2020 - 09.2020
Communication Skills for Business
01-2020
Crew Member Trainer
McDonalds
10.2019 - 09.2020
MS Excel 2016
04-2019
MS PowerPoint 2016
03-2019
CompTIA IT Fundamentals+
02-2019
MS Word 2016
02-2019
MTA Windows Operating System Fundamentals
01-2019
High School Diploma -
Lowell Senior High School
09.2016 - 06.2020