Erika Holmgren
Conyers,Georgia
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Self-motivated and dependable while achieving high performance with minimal supervision. Experienced customer service representative with excellent client/customer and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service Representative
Walmart
02.2015 - 04.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Investigated customer concerns to resolve problems and maintain loyalty
- Helped customers locate desired merchandise and promoted other options by using strong interpersonal and upselling abilities
- Interacted positively with regular customers to build rapport, learn desires and remember names
- Maintained professionalism with clean, tidy, and well-stocked check-out lines
- Maintained current knowledge of store promotions and highlighted sales to customers
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier/Customer Service Representative
Walmart
01.2014 - 10.2014
- Investigated customer concerns to resolve problems and maintain loyalty
- Interacted positively with regular customers to build rapport, learn desires and remember names
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Maintained clean and neat equipment, restrooms and other store areas with proactive attention to requirements
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Assisted customers with locating and choosing merchandise in any store department
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative
Sam's Club
03.2013 - 12.2013
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Compiled customer feedback and recommended service delivery improvements to management
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Provided primary customer support to internal and external customers in fast-paced environment
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Mass Communications -
Bethune - Cookman University
Daytona Beach, FLHigh School Diploma -
West Valley High School
Fairbanks, AK01.2010
Skills
- Detail Oriented
- Active listening skills
- Computer Proficient
- Excellent multi-tasker
- Energetic work attitude
- Sharp problem solver
- Strong communication skills
- Quick Learner
- Customer Service
- Work Ethic and Integrity
- Professionalism and Courtesy
- Conflict Resolution
Timeline
Cashier/Customer Service Representative
Walmart
02.2015 - 04.2017
Cashier/Customer Service Representative
Walmart
01.2014 - 10.2014
Customer Service Representative
Sam's Club
03.2013 - 12.2013
High School Diploma -
West Valley High School
Mass Communications -
Bethune - Cookman University
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