Laiba Aamir
Richmond,USA
Summary
Compassionate and dedicated customer service professional with over five years of experience in fast-paced retail and educational environments. Proven track record of enhancing customer satisfaction through effective communication, problem-solving, and attention to detail. Experienced in providing support in high-pressure situations, with a strong commitment to helping others navigate services efficiently. Currently pursuing an Associate in Biology, eager to leverage my skills in a Patient Access Representative role to contribute to exceptional patient care and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service Representative
HEB
01.2021 - 10.2024
- Provided exceptional customer service by assisting customers with inquiries and resolving issues promptly
- Processed transactions accurately and efficiently, handling cash and credit card payments
- Maintained a clean and organized work area, ensuring compliance with health and safety standards
- Trained new employees on customer service protocols and store policies
- Received positive feedback from customers, contributing to a high level of customer satisfaction
Camp Leader
Challenge Island
06.2020 - 06.2023
- Led summer camp activities at various schools, engaging children in educational and fun projects
- Developed and facilitated hands-on learning experiences that fostered creativity and teamwork
- Collaborated with fellow instructors to ensure a safe and enjoyable camp environment
Tutor
Kumon
Richmond, TX, USA
03.2021 - 10.2021
- Assisted students with homework and provided one-on-one tutoring in math and reading
- Developed personalized study plans to help students achieve their academic goals
- Monitored student progress and communicated effectively with parents about achievements and areas for improvement
Customer Service Representative
Carter’s
Richmond, TX, USA
01.2019 - 02.2020
- Ensured customer satisfaction by providing assistance throughout the store and addressing inquiries
- Operated the cash register and handled transactions with accuracy
- Assisted management in maintaining store organization and product displays
- Played a key role in training new associates on customer service best practices
Cashier/Front Kitchen Staff
Louisiana Fried Chicken
Richmond, TX, USA
04.2019 - 12.2019
- Took customer orders at the front desk and drive-thru window, providing excellent service and ensuring accuracy
- Prepared and packed orders efficiently for dine-in and take-out customers
- Maintained cleanliness in the kitchen and dining areas, adhering to health and safety standards
- Assisted in training new staff on customer service and kitchen procedures
Education
Associate - Biology
Houston Community College (HCC)
04.2025
High School Diploma -
William B. Travis High School
05.2021
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with Electronic Medical Records
- Basic knowledge of medical terminology
- Strong communication and interpersonal skills
- Excellent customer service and problem-solving abilities
- Detail-oriented and highly organized
- Ability to work effectively in a fast-paced environment
- Team player with a collaborative mindset
Certification
CPR certified
Volunteer Experience
- Volunteer, Pine Manor Nursing Home Inc, 2000 Warm Springs Rd, Columbus, GA, 31904, Assisted with activities and provided companionship to residents., Supported staff in daily tasks and organized events.
- Volunteer, Madden Elementary, Richmond, TX, Helped with educational activities and mentoring students., Participated in school events and community outreach programs.
Languages
Urdu
Native or Bilingual
Spanish
Elementary
Timeline
Tutor
Kumon
03.2021 - 10.2021
Cashier/Customer Service Representative
HEB
01.2021 - 10.2024
Camp Leader
Challenge Island
06.2020 - 06.2023
Cashier/Front Kitchen Staff
Louisiana Fried Chicken
04.2019 - 12.2019
Customer Service Representative
Carter’s
01.2019 - 02.2020
Associate - Biology
Houston Community College (HCC)
High School Diploma -
William B. Travis High School